Exploring tourists' intention to use smart tourism apps

This study investigates tourists’ intention to use apps when travelling and the factors that influence this intention. Although various studies have addressed the adoption of different technologies, how tourists approach technologies featuring smart destination functions has scarcely been studied. T...

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Detalhes bibliográficos
Autores: David-Negre, Tatiana, Gutiérrez Taño, Desiderio
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2025
País:España
Recursos:Universidad de La Laguna (ULL)
Repositorio:RIULL. Repositorio Institucional de la Universidad de La Laguna
OAI Identifier:oai:riull.ull.es:915/41436
Acesso em linha:http://riull.ull.es/xmlui/handle/915/41436
Access Level:acceso abierto
Palavra-chave:apps
smart tourism
destination marketing
intention to use
UTAUT2
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spelling Exploring tourists' intention to use smart tourism appsExplorando la intención de los turistas de utilizar aplicaciones de turismo inteligenteDavid-Negre, TatianaGutiérrez Taño, Desiderioappssmart tourismdestination marketingintention to useUTAUT2This study investigates tourists’ intention to use apps when travelling and the factors that influence this intention. Although various studies have addressed the adoption of different technologies, how tourists approach technologies featuring smart destination functions has scarcely been studied. To study this area, we used a model based on the theoretical UTAUT2 model to understand the motivations behind the adoption of these apps. An online survey was conducted, resulting in 107 responses. We then tested our model using partial least squares structural equation modelling (PLS-SEM). The results suggest that outcome expectancy, habit, and facilitating conditions positively influence intention to use tourism apps. However, we were unable to confirm that effort expectancy, social influence, hedonic motivation, and the price/value relationship affect intention to use. At the end of the article, we discuss possible practical implications for developers and tourist destination managers.El presente estudio investiga la intención de los turistas de usar aplicaciones durante sus viajes y los factores que influyen en dicha intención. Aunque diversos estudios han abordado la adopción de distintas tecnologías, apenas se ha estudiado el comportamiento de los turistas con el conjunto de tecnologías con funcionalidades de un destino inteligente. Para ello, se ha contrastado un modelo basado en el modelo teórico de la UTAUT2 para comprender las motivaciones para la adopción de estas aplicaciones. Se ha realizado una encuesta online con 107 respuestas. El modelo fue testado usando ecuaciones estructurales mediante PLS. Los resultados sugieren que la expectativa de resultado, el hábito y los factores condicionantes influyen positivamente en la intención de uso de las aplicaciones turísticas. Sin embargo, no se puede confirmar que la expectativa de esfuerzo, la influencia social, la motivación hedónica y la relación valor/precio, afecten a la intención de uso. También se discuten posibles implicaciones prácticas para desarrolladores y gestores de destinos turísticos.Instituto de Investigación Social y Turismo, Universidad de La Laguna202520252025info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://riull.ull.es/xmlui/handle/915/41436reponame:RIULL. Repositorio Institucional de la Universidad de La Lagunainstname:Universidad de La Laguna (ULL)InglésPasos, Año 2025, vol. 23, n. 1, pp.89-102;Attribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:riull.ull.es:915/414362026-06-22T13:13:57Z
dc.title.none.fl_str_mv Exploring tourists' intention to use smart tourism apps
Explorando la intención de los turistas de utilizar aplicaciones de turismo inteligente
title Exploring tourists' intention to use smart tourism apps
spellingShingle Exploring tourists' intention to use smart tourism apps
David-Negre, Tatiana
apps
smart tourism
destination marketing
intention to use
UTAUT2
title_short Exploring tourists' intention to use smart tourism apps
title_full Exploring tourists' intention to use smart tourism apps
title_fullStr Exploring tourists' intention to use smart tourism apps
title_full_unstemmed Exploring tourists' intention to use smart tourism apps
title_sort Exploring tourists' intention to use smart tourism apps
dc.creator.none.fl_str_mv David-Negre, Tatiana
Gutiérrez Taño, Desiderio
author David-Negre, Tatiana
author_facet David-Negre, Tatiana
Gutiérrez Taño, Desiderio
author_role author
author2 Gutiérrez Taño, Desiderio
author2_role author
dc.subject.none.fl_str_mv apps
smart tourism
destination marketing
intention to use
UTAUT2
topic apps
smart tourism
destination marketing
intention to use
UTAUT2
description This study investigates tourists’ intention to use apps when travelling and the factors that influence this intention. Although various studies have addressed the adoption of different technologies, how tourists approach technologies featuring smart destination functions has scarcely been studied. To study this area, we used a model based on the theoretical UTAUT2 model to understand the motivations behind the adoption of these apps. An online survey was conducted, resulting in 107 responses. We then tested our model using partial least squares structural equation modelling (PLS-SEM). The results suggest that outcome expectancy, habit, and facilitating conditions positively influence intention to use tourism apps. However, we were unable to confirm that effort expectancy, social influence, hedonic motivation, and the price/value relationship affect intention to use. At the end of the article, we discuss possible practical implications for developers and tourist destination managers.
publishDate 2025
dc.date.none.fl_str_mv 2025
2025
2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://riull.ull.es/xmlui/handle/915/41436
url http://riull.ull.es/xmlui/handle/915/41436
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Pasos, Año 2025, vol. 23, n. 1, pp.89-102;
dc.rights.none.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Instituto de Investigación Social y Turismo, Universidad de La Laguna
publisher.none.fl_str_mv Instituto de Investigación Social y Turismo, Universidad de La Laguna
dc.source.none.fl_str_mv reponame:RIULL. Repositorio Institucional de la Universidad de La Laguna
instname:Universidad de La Laguna (ULL)
instname_str Universidad de La Laguna (ULL)
reponame_str RIULL. Repositorio Institucional de la Universidad de La Laguna
collection RIULL. Repositorio Institucional de la Universidad de La Laguna
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812429

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