Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera

Accountability means giving an account of the performance of some committed responsibility and serves to justify the use of resources. However, in some higher education organizations, accountability is not focused on controlling the implementation of actions in order to improve performance. Therefor...

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Author: Benz-Camino, Mariechen Irma
Format: master thesis
Status:Published version
Publication Date:2021
Country:Chile
OAI Identifier:oai:repositorio.anid.cl:10533/250006
Online Access:https://hdl.handle.net/10533/250006
Access Level:Open access
Keyword:Ingeniería y Tecnología
Otras Ingenierías y Tecnologías
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dc.title.es_CL.fl_str_mv Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
Fortalecimiento de los procesos de Aseguramiento de la Calidad en la Escuela de Ingeniería Industrial de la Universidad de La Frontera
title Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
spellingShingle Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
Benz-Camino, Mariechen Irma
Ingeniería y Tecnología
Otras Ingenierías y Tecnologías
Otras Ingenierías y Tecnologías
title_short Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
title_full Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
title_fullStr Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
title_full_unstemmed Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
title_sort Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
dc.creator.none.fl_str_mv Benz-Camino, Mariechen Irma
author Benz-Camino, Mariechen Irma
author_facet Benz-Camino, Mariechen Irma
author_role author
dc.contributor.advisor.none.fl_str_mv Ramírez-Valdivia, Martha Teresa
dc.contributor.institution.es_CL.fl_str_mv UNIVERSIDAD DE LA FRONTERA
dc.subject.oecd1n.es_CL.fl_str_mv Ingeniería y Tecnología
topic Ingeniería y Tecnología
Otras Ingenierías y Tecnologías
Otras Ingenierías y Tecnologías
dc.subject.oecd2n.es_CL.fl_str_mv Otras Ingenierías y Tecnologías
dc.subject.oecd3n.es_CL.fl_str_mv Otras Ingenierías y Tecnologías
description Accountability means giving an account of the performance of some committed responsibility and serves to justify the use of resources. However, in some higher education organizations, accountability is not focused on controlling the implementation of actions in order to improve performance. Therefore, an imbalance is generated between actions aimed at accountability and continuous improvement. This is relevant because management systems in higher education have an increased interest in improving the quality of their education and in controlling the proper use of resources. To promote continuous improvement, the objective of this work is to elaborate a proposal to strengthen the quality assurance processes in the School of Industrial Engineering (EII) of the University of La Frontera. The EII was used as a case study, where a Quality Assurance model was implemented, in accordance with current institutional and national regulations. As instruments for collecting information, questionnaires and interviews were used. The following documents were prepared: internal diagnosis of the current state of the EII management system, design of the Quality Assurance System (SAC) and the implementation plan. A methodology was established to design a balanced SAC. As a result, it is suggested to promote a type of receptive quality culture, in order to maintain a balance between accountability and permanent improvement. However, EII already has some elements of an ideal type of receptive and reactive quality culture. A recursive approach was used to design a SAC. The EII has processes that evaluate student performance, which promote quality. Nevertheless, in order to improve quality, it is necessary to generate a program of preventive or corrective actions.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2021-08-09T14:56:14Z
2022-08-23T12:20:48Z
dc.date.available.none.fl_str_mv 2021-08-09T14:56:14Z
2022-08-23T12:20:48Z
dc.date.issued.es_CL.fl_str_mv 2021
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spelling UNIVERSIDAD DE LA FRONTERABenz-Camino, Mariechen Irma2021https://hdl.handle.net/10533/250006http://purl.org/coar/access_right/c_abf2Otras Ingenierías y TecnologíasOtras Ingenierías y TecnologíasIngeniería y TecnologíaStrengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La FronteraRamírez-Valdivia, Martha TeresaUNIVERSIDAD DE LA FRONTERAChileBenz-Camino, Mariechen Irma2021-08-09T14:56:14Z2022-08-23T12:20:48Z2021-08-09T14:56:14Z2022-08-23T12:20:48Zinfo:eu-repo/date/embargoEnd/2022-08-052021Accountability means giving an account of the performance of some committed responsibility and serves to justify the use of resources. However, in some higher education organizations, accountability is not focused on controlling the implementation of actions in order to improve performance. Therefore, an imbalance is generated between actions aimed at accountability and continuous improvement. This is relevant because management systems in higher education have an increased interest in improving the quality of their education and in controlling the proper use of resources. To promote continuous improvement, the objective of this work is to elaborate a proposal to strengthen the quality assurance processes in the School of Industrial Engineering (EII) of the University of La Frontera. The EII was used as a case study, where a Quality Assurance model was implemented, in accordance with current institutional and national regulations. As instruments for collecting information, questionnaires and interviews were used. The following documents were prepared: internal diagnosis of the current state of the EII management system, design of the Quality Assurance System (SAC) and the implementation plan. A methodology was established to design a balanced SAC. As a result, it is suggested to promote a type of receptive quality culture, in order to maintain a balance between accountability and permanent improvement. However, EII already has some elements of an ideal type of receptive and reactive quality culture. A recursive approach was used to design a SAC. The EII has processes that evaluate student performance, which promote quality. Nevertheless, in order to improve quality, it is necessary to generate a program of preventive or corrective actions.La rendición de cuentas significa dar cuentas del desempeño de alguna responsabilidad comprometida y sirve para justificar el uso de los recursos. Sin embargo, en algunas organizaciones de educación superior, la rendición de cuentas no está enfocada en controlar la implementación de acciones para mejorar el desempeño. Por tanto, se genera un desequilibrio entre las acciones orientadas a rendición de cuentas y a mejora continua. Esto es relevante debido que los sistemas de gestión en educación superior han aumentado el interés por mejorar la calidad de su educación y por controlar el uso adecuado de los recursos. Para promover la mejora continua, el objetivo de este trabajo es elaborar una propuesta para fortalecer los procesos de aseguramiento de la calidad en la Escuela de Ingeniería Industrial (EII) de la Universidad de La Frontera. Se utilizó como caso de estudio la EII, donde se implementó un modelo de Aseguramiento de la Calidad, conforme a la normativa institucional y nacional vigente. Como instrumentos de recopilación de información se utilizaron cuestionarios y entrevistas. Se elaboraron los siguientes documentos: diagnóstico interno del estado actual del sistema de gestión de la EII, diseño del Sistema de Aseguramiento de la Calidad (SAC) y el plan de implementación. Se estableció una metodología para diseñar un SAC equilibrado. Como resultado, se sugiere promover un tipo de cultura de calidad receptiva, para mantener un equilibrio entre la rendición de cuentas y la mejora permanente. No obstante, la EII ya cuenta con algunos elementos de tipo ideal de cultura de calidad receptiva y reactiva. Para diseñar un SAC se utilizó un enfoque recursivo. La EII cuenta con procesos que evalúan el desempeño del estudiante, los cuales promueven la calidad, pero para mejorar la calidad es necesario generar un programa de acciones preventivas o correctivas.Falta de validación de autoridades22201661https://hdl.handle.net/10533/250006instname: Conicytreponame: Repositorio Digital RI2.0info:eu-repo/grantAgreement//22201661info:eu-repo/semantics/dataset/hdl.handle.net/10533/93488https://drive.google.com/file/d/1UCVfTU_zkLvYFzMnydIualls7Nq1X6yN/view?usp=sharingAttribution-NonCommercial-NoDerivs 3.0 Chileinfo:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-nd/3.0/cl/Ingeniería y TecnologíaOtras Ingenierías y TecnologíasOtras Ingenierías y TecnologíasStrengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La FronteraFortalecimiento de los procesos de Aseguramiento de la Calidad en la Escuela de Ingeniería Industrial de la Universidad de La Fronterainfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/publishedVersionTesisTesishttps://hdl.handle.net/10533/250006196f5422-4b31-4bb2-a3f6-e4f7a6c5660cvirtual::60725-1196f5422-4b31-4bb2-a3f6-e4f7a6c5660cvirtual::60725-1THUMBNAILTrabajo Final de Grado - Benz, Mariechen final.pdf.jpgIM Thumbnailimage/jpeg4525https://repositorio.anid.cl/bitstreams/3b68fd45-baa2-44c0-a681-8b8b5e10623c/downloadb52a946949ddb8dd7f9eeb04984deedbMD51TEXTTrabajo Final de Grado - Benz, Mariechen final.pdf.txtExtracted texttext/plain106255https://repositorio.anid.cl/bitstreams/e64eff03-124a-4ec9-9836-2fe575c78459/download935ca8972b80052260b44a3dbfe54c1dMD52CC-LICENSElicense_rdfapplication/octet-stream1232https://repositorio.anid.cl/bitstreams/1524fea0-78de-4df9-9c07-72bbf7900c6d/downloadf97bcfdf58f3e17b5cec231112dab5b1MD53LICENSElicense.txttext/plain1779https://repositorio.anid.cl/bitstreams/400711fc-c343-4754-93d6-6286d3fb2df7/download593a6e7305c66c56041a9f9e15a649c1MD54ORIGINALTrabajo Final de Grado - Benz, Mariechen final.pdfTrabajo Final de Grado - Benz, Mariechenapplication/pdf1093452https://repositorio.anid.cl/bitstreams/2061d7d0-2d62-418e-9856-0813bb315864/download21cc5cfb888ffe3ce82db68a84aa823fMD5510533/250006oai:repositorio.anid.cl:10533/2500062023-07-24 18:11:25.506http://creativecommons.org/licenses/by-nc-nd/3.0/cl/info:eu-repo/semantics/embargoedAccesshttps://repositorio.anid.clRepositorio ANIDaletelier@anid.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