Strengthening of the quality assurance processes in the School of Industrial Engineering of the Universidad de La Frontera
Accountability means giving an account of the performance of some committed responsibility and serves to justify the use of resources. However, in some higher education organizations, accountability is not focused on controlling the implementation of actions in order to improve performance. Therefor...
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| Tipo de recurso: | tesis de maestría |
| Estado: | Versión publicada |
| Fecha de publicación: | 2021 |
| País: | Chile |
| OAI Identifier: | oai:repositorio.anid.cl:10533/250006 |
| Acceso en línea: | https://hdl.handle.net/10533/250006 |
| Access Level: | acceso abierto |
| Palabra clave: | Ingeniería y Tecnología Otras Ingenierías y Tecnologías |
| Sumario: | Accountability means giving an account of the performance of some committed responsibility and serves to justify the use of resources. However, in some higher education organizations, accountability is not focused on controlling the implementation of actions in order to improve performance. Therefore, an imbalance is generated between actions aimed at accountability and continuous improvement. This is relevant because management systems in higher education have an increased interest in improving the quality of their education and in controlling the proper use of resources. To promote continuous improvement, the objective of this work is to elaborate a proposal to strengthen the quality assurance processes in the School of Industrial Engineering (EII) of the University of La Frontera. The EII was used as a case study, where a Quality Assurance model was implemented, in accordance with current institutional and national regulations. As instruments for collecting information, questionnaires and interviews were used. The following documents were prepared: internal diagnosis of the current state of the EII management system, design of the Quality Assurance System (SAC) and the implementation plan. A methodology was established to design a balanced SAC. As a result, it is suggested to promote a type of receptive quality culture, in order to maintain a balance between accountability and permanent improvement. However, EII already has some elements of an ideal type of receptive and reactive quality culture. A recursive approach was used to design a SAC. The EII has processes that evaluate student performance, which promote quality. Nevertheless, in order to improve quality, it is necessary to generate a program of preventive or corrective actions. |
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