Adaptation of the ILO-WHO Workplace Stress Scale in workers from 25 to 35 years of age in a Contact Center in Lima Center in Lima
Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reli...
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2013 |
| País: | Perú |
| Institución: | Universidad César Vallejo |
| Repositorio: | Revistas - Universidad César Vallejo |
| Idioma: | español |
| OAI Identifier: | oai:oai.revistas.ucv.edu.pe:article/101 |
| Acceso en línea: | http://revistas.ucv.edu.pe/index.php/psiquemag/article/view/101 |
| Access Level: | acceso abierto |
| Palabra clave: | Adaptación, OIT, OMS adaptación OIT OMS Contact center estrés laboral adaptation Contact Center work stress |
| Sumario: | Stress Scale of the OIT-OMS was adapted. In a sample of 203 employees who work as telephone assistant, among which 89 are in the Customer Service area and 114 in the area of a Sales Contact Center of Lima. The results indicate that the the Job Stress Scale gets adequate psychometric properties: Reliability through the method of internal consistency (Cronbach´s alpha = 0.972) and construct validity. Finally, the scales were performed in the total sample. |
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