Morphing management methods to build rapid resiliency during crisis

The tourism industry was drastically impacted during the COVID-19 pandemic which caused managers to face uncertainty and unprecedented challenges. An interpretative case study of an international airline was conducted which revealed rich insights and descriptive stories captured through interviews....

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Autores: Oliver, Krista Lee|||0000-0001-7065-3478, Simon, Alexandra|||0000-0003-0803-8997, Corral-Marfil, José-Antonio|||0000-0003-0782-3109
Formato: artículo
Fecha de publicación:2025
País:España
Recursos:Universitat Autònoma de Barcelona
Repositorio:Dipòsit Digital de Documents de la UAB
Idioma:inglés
OAI Identifier:oai:ddd.uab.cat:318097
Acesso em linha:https://ddd.uab.cat/record/318097
https://dx.doi.org/urn:doi:10.1002/cjas.1779
Access Level:acceso abierto
Palavra-chave:Crisis management
Managing uncertainty
Organization resiliency
Rapid resiliency
Tourism resiliency
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spelling Morphing management methods to build rapid resiliency during crisisOliver, Krista Lee|||0000-0001-7065-3478Simon, Alexandra|||0000-0003-0803-8997Corral-Marfil, José-Antonio|||0000-0003-0782-3109Crisis managementManaging uncertaintyOrganization resiliencyRapid resiliencyTourism resiliencyThe tourism industry was drastically impacted during the COVID-19 pandemic which caused managers to face uncertainty and unprecedented challenges. An interpretative case study of an international airline was conducted which revealed rich insights and descriptive stories captured through interviews. A cross-interview analysis and iterative coding, inductively led to concept development. A new concept of Rapid Resiliency is distinguished from Organizational Resiliency based on the element of compressed time. Organizational Resiliency is a capacity built overtime whereas Rapid Resiliency describes the building of resiliency quickly while living through a crisis experience. The model shows that pandemic driven environmental changes including decreasing passenger demand, travel restrictions and stringent health measures placed extraordinary pressure on the airline. Four propositions are presented describing management approaches that culminate to help organizations build resiliency swiftly during crisis. 22025-01-0120252025-01-01Articlehttp://purl.org/coar/resource_type/c_6501AOhttp://purl.org/coar/version/c_b1a7d7d4d402bcceinfo:eu-repo/semantics/articleapplication/pdfhttps://ddd.uab.cat/record/318097https://dx.doi.org/urn:doi:10.1002/cjas.1779reponame:Dipòsit Digital de Documents de la UABinstname:Universitat Autònoma de BarcelonaInglésengopen accesshttp://purl.org/coar/access_right/c_abf2Aquest material està protegit per drets d'autor i/o drets afins. Podeu utilitzar aquest material en funció del que permet la legislació de drets d'autor i drets afins d'aplicació al vostre cas. Per a d'altres usos heu d'obtenir permís del(s) titular(s) de drets.https://rightsstatements.org/vocab/InC/1.0/info:eu-repo/semantics/openAccessoai:ddd.uab.cat:3180972026-06-06T12:50:31Z
dc.title.none.fl_str_mv Morphing management methods to build rapid resiliency during crisis
title Morphing management methods to build rapid resiliency during crisis
spellingShingle Morphing management methods to build rapid resiliency during crisis
Oliver, Krista Lee|||0000-0001-7065-3478
Crisis management
Managing uncertainty
Organization resiliency
Rapid resiliency
Tourism resiliency
title_short Morphing management methods to build rapid resiliency during crisis
title_full Morphing management methods to build rapid resiliency during crisis
title_fullStr Morphing management methods to build rapid resiliency during crisis
title_full_unstemmed Morphing management methods to build rapid resiliency during crisis
title_sort Morphing management methods to build rapid resiliency during crisis
dc.creator.none.fl_str_mv Oliver, Krista Lee|||0000-0001-7065-3478
Simon, Alexandra|||0000-0003-0803-8997
Corral-Marfil, José-Antonio|||0000-0003-0782-3109
author Oliver, Krista Lee|||0000-0001-7065-3478
author_facet Oliver, Krista Lee|||0000-0001-7065-3478
Simon, Alexandra|||0000-0003-0803-8997
Corral-Marfil, José-Antonio|||0000-0003-0782-3109
author_role author
author2 Simon, Alexandra|||0000-0003-0803-8997
Corral-Marfil, José-Antonio|||0000-0003-0782-3109
author2_role author
author
dc.subject.none.fl_str_mv Crisis management
Managing uncertainty
Organization resiliency
Rapid resiliency
Tourism resiliency
topic Crisis management
Managing uncertainty
Organization resiliency
Rapid resiliency
Tourism resiliency
description The tourism industry was drastically impacted during the COVID-19 pandemic which caused managers to face uncertainty and unprecedented challenges. An interpretative case study of an international airline was conducted which revealed rich insights and descriptive stories captured through interviews. A cross-interview analysis and iterative coding, inductively led to concept development. A new concept of Rapid Resiliency is distinguished from Organizational Resiliency based on the element of compressed time. Organizational Resiliency is a capacity built overtime whereas Rapid Resiliency describes the building of resiliency quickly while living through a crisis experience. The model shows that pandemic driven environmental changes including decreasing passenger demand, travel restrictions and stringent health measures placed extraordinary pressure on the airline. Four propositions are presented describing management approaches that culminate to help organizations build resiliency swiftly during crisis.
publishDate 2025
dc.date.none.fl_str_mv 2
2025-01-01
2025
2025-01-01
dc.type.none.fl_str_mv Article
http://purl.org/coar/resource_type/c_6501
AO
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format article
dc.identifier.none.fl_str_mv https://ddd.uab.cat/record/318097
https://dx.doi.org/urn:doi:10.1002/cjas.1779
url https://ddd.uab.cat/record/318097
https://dx.doi.org/urn:doi:10.1002/cjas.1779
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
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https://rightsstatements.org/vocab/InC/1.0/
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eu_rights_str_mv openAccess
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dc.source.none.fl_str_mv reponame:Dipòsit Digital de Documents de la UAB
instname:Universitat Autònoma de Barcelona
instname_str Universitat Autònoma de Barcelona
reponame_str Dipòsit Digital de Documents de la UAB
collection Dipòsit Digital de Documents de la UAB
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