Value co-creation in the sharing economy: The role of quality of service provided by peer

This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D...

Descripción completa

Detalles Bibliográficos
Autores: Akhmedova, Anna, Mas-Machuca, Marta, Marimon, Frederic
Tipo de recurso: artículo
Fecha de publicación:2020
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:20.500.12328/5233
Acceso en línea:https://hdl.handle.net/20.500.12328/5233
https://doi.org/10.1016/j.jclepro.2020.121736
Access Level:acceso abierto
Palabra clave:Sharing economy
Loyalty
Customer value
Sustainability
Value co-creation
Economia col·laborativa
Leialtat
Valor per al client
Sostenibilitat
Cocreació de valor
Economía colaborativa
Fidelidad
Valor para el cliente
Sostenibilidad
Creación conjunta de valor
65
id ES_32a4e140bc5dca4daabbc26f58e383ef
oai_identifier_str oai:recercat.cat:20.500.12328/5233
network_acronym_str ES
network_name_str España
repository_id_str
spelling Value co-creation in the sharing economy: The role of quality of service provided by peerAkhmedova, AnnaMas-Machuca, MartaMarimon, FredericSharing economyLoyaltyCustomer valueSustainabilityValue co-creationEconomia col·laborativaLeialtatValor per al clientSostenibilitatCocreació de valorEconomía colaborativaFidelidadValor para el clienteSostenibilidadCreación conjunta de valor65This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Retos Investigación” projects.Aquest document correspon a la versió de l'autor acceptada per la revista Journal of Cleaner Production (post-print / Author Accepted Manuscript)The mesh of consumer-provider roles in the sharing economy gives a new edge to issues of service quality, customer value and loyalty. Not much is known about how platforms can achieve sustainable competitive advantage through regulation of peers ́ interaction. We find that the quality of service is the cornerstone issue in creation of value and loyalty of users in the sharing economy. Specifically, we find that: quality of service and customer value are antecedents of loyalty. Not all quality dimensions impact loyalty equally. Only offline quality dimensions’ impact customer value. Continuous improvement affects loyalty and customer value indirectly through other quality dimensions. Our study contributes to the literature by relating the full chain of concepts of quality, value and loyalty to the sharing economy setting. We identify specific areas that should be reinforced by the platform in order to increase loyalty of users. By making sharing a better and a more appealing consumer option, the circularity of businesses might be faster achieved.info:eu-repo/semantics/acceptedVersionElsevier2020info:eu-repo/semantics/article30https://hdl.handle.net/20.500.12328/5233https://doi.org/10.1016/j.jclepro.2020.121736reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)InglésJournal of Cleaner Production266© 2020. Aquesta versió manuscrita està disponible sota la llicència CC-BY-NC-ND 4.0 https://creativecommons.org/licenses/by-nc-nd/4.0/ i s'ha dipositat un cop expirat el període d'embargament de 24 mesos.https://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:recercat.cat:20.500.12328/52332026-05-29T05:05:01Z
dc.title.none.fl_str_mv Value co-creation in the sharing economy: The role of quality of service provided by peer
title Value co-creation in the sharing economy: The role of quality of service provided by peer
spellingShingle Value co-creation in the sharing economy: The role of quality of service provided by peer
Akhmedova, Anna
Sharing economy
Loyalty
Customer value
Sustainability
Value co-creation
Economia col·laborativa
Leialtat
Valor per al client
Sostenibilitat
Cocreació de valor
Economía colaborativa
Fidelidad
Valor para el cliente
Sostenibilidad
Creación conjunta de valor
65
title_short Value co-creation in the sharing economy: The role of quality of service provided by peer
title_full Value co-creation in the sharing economy: The role of quality of service provided by peer
title_fullStr Value co-creation in the sharing economy: The role of quality of service provided by peer
title_full_unstemmed Value co-creation in the sharing economy: The role of quality of service provided by peer
title_sort Value co-creation in the sharing economy: The role of quality of service provided by peer
dc.creator.none.fl_str_mv Akhmedova, Anna
Mas-Machuca, Marta
Marimon, Frederic
author Akhmedova, Anna
author_facet Akhmedova, Anna
Mas-Machuca, Marta
Marimon, Frederic
author_role author
author2 Mas-Machuca, Marta
Marimon, Frederic
author2_role author
author
dc.subject.none.fl_str_mv Sharing economy
Loyalty
Customer value
Sustainability
Value co-creation
Economia col·laborativa
Leialtat
Valor per al client
Sostenibilitat
Cocreació de valor
Economía colaborativa
Fidelidad
Valor para el cliente
Sostenibilidad
Creación conjunta de valor
65
topic Sharing economy
Loyalty
Customer value
Sustainability
Value co-creation
Economia col·laborativa
Leialtat
Valor per al client
Sostenibilitat
Cocreació de valor
Economía colaborativa
Fidelidad
Valor para el cliente
Sostenibilidad
Creación conjunta de valor
65
description This article was written as part of a research project titled ‘Improvement of quality in collaborative consumption companies: Model, scale and loyalty (CC-QUAL)’ (ref: RTI2018-096279-B-I00) financed by the Ministry of Science, Innovation and Universities of Spain within the aid programme for R&D “Retos Investigación” projects.
publishDate 2020
dc.date.none.fl_str_mv 2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/20.500.12328/5233
https://doi.org/10.1016/j.jclepro.2020.121736
url https://hdl.handle.net/20.500.12328/5233
https://doi.org/10.1016/j.jclepro.2020.121736
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Journal of Cleaner Production
266
dc.rights.none.fl_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 30
dc.publisher.none.fl_str_mv Elsevier
publisher.none.fl_str_mv Elsevier
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869405688640307200
score 15,811543

Similares en LA Referencia