The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

Abstract The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equation modelling was used to con...

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Detalhes bibliográficos
Autor: Alonso Almeida, María del Mar
Tipo de documento: artigo
Data de publicação:2015
País:España
Recursos:Universidad Autónoma de Madrid
Repositório:Biblos-e Archivo. Repositorio Institucional de la UAM
Idioma:inglês
OAI Identifier:oai:repositorio.uam.es:10486/675817
Acesso em linha:http://hdl.handle.net/10486/675817
https://dx.doi.org/10.1080/s11628-013-0218-6
Access Level:Acceso aberto
Palavra-chave:Quality management practices
Customer satisfaction
Small service businesses
Economía
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spelling The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agenciesAlonso Almeida, María del MarQuality management practicesCustomer satisfactionSmall service businessesEconomíaAbstract The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equation modelling was used to conclude that the adoption of quality practices significantly impacts the competitiveness and financial performance of travel agencies. Therefore, the results of this paper suggest that being proactive about quality issues can confer significant benefits to travel agen-cies. These benefits can make the difference between survival and failure in a highly competitive sector.Springer International PublishingDepartamento de Organización de EmpresasFacultad de Ciencias Económicas y Empresariales20152015-01-01research articlehttp://purl.org/coar/resource_type/c_2df8fbb1AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10486/675817https://dx.doi.org/10.1080/s11628-013-0218-6reponame:Biblos-e Archivo. Repositorio Institucional de la UAMinstname:Universidad Autónoma de MadridInglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccessoai:repositorio.uam.es:10486/6758172026-06-23T12:46:27Z
dc.title.none.fl_str_mv The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
title The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
spellingShingle The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
Alonso Almeida, María del Mar
Quality management practices
Customer satisfaction
Small service businesses
Economía
title_short The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
title_full The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
title_fullStr The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
title_full_unstemmed The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
title_sort The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies
dc.creator.none.fl_str_mv Alonso Almeida, María del Mar
author Alonso Almeida, María del Mar
author_facet Alonso Almeida, María del Mar
author_role author
dc.contributor.none.fl_str_mv Departamento de Organización de Empresas
Facultad de Ciencias Económicas y Empresariales
dc.subject.none.fl_str_mv Quality management practices
Customer satisfaction
Small service businesses
Economía
topic Quality management practices
Customer satisfaction
Small service businesses
Economía
description Abstract The main objective of this study is to examine the motivations for adopting quality practices and their impact on the performance of travel agencies. The results are based on 448 personal surveys that were administered by travel agency managers. Structural equation modelling was used to conclude that the adoption of quality practices significantly impacts the competitiveness and financial performance of travel agencies. Therefore, the results of this paper suggest that being proactive about quality issues can confer significant benefits to travel agen-cies. These benefits can make the difference between survival and failure in a highly competitive sector.
publishDate 2015
dc.date.none.fl_str_mv 2015
2015-01-01
dc.type.none.fl_str_mv research article
http://purl.org/coar/resource_type/c_2df8fbb1
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv http://hdl.handle.net/10486/675817
https://dx.doi.org/10.1080/s11628-013-0218-6
url http://hdl.handle.net/10486/675817
https://dx.doi.org/10.1080/s11628-013-0218-6
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Springer International Publishing
publisher.none.fl_str_mv Springer International Publishing
dc.source.none.fl_str_mv reponame:Biblos-e Archivo. Repositorio Institucional de la UAM
instname:Universidad Autónoma de Madrid
instname_str Universidad Autónoma de Madrid
reponame_str Biblos-e Archivo. Repositorio Institucional de la UAM
collection Biblos-e Archivo. Repositorio Institucional de la UAM
repository.name.fl_str_mv
repository.mail.fl_str_mv
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