Hospitality in the provision of tourist service. A review of their theoretical approaches in the International Journal of Hospitality Management, 2004-2013: La hospitalidad en la prestación del servicio turístico.Una revisión sobre sus planteamientos teóricos en la revista International Journal of Hospitality Management, 2004-2013
Nowadays, so called hospitable exchanges have increased worldwide due largely to two global phenomena: migration and tourism. In the study of these behaviors we can recognize the philosophical and the commercial as explanatory approaches; the latter considers the theoretical approaches that serve as...
| Autores: | , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2016 |
| País: | Ecuador |
| Institución: | Revista RICIT (UDET) |
| Repositorio: | Revista RICIT |
| Idioma: | español |
| OAI Identifier: | oai:publicaciones.udet.edu.ec:article/92 |
| Acceso en línea: | https://publicaciones.udet.edu.ec/index.php/ricit/article/view/92 |
| Access Level: | acceso abierto |
| Palabra clave: | hospitalidad turismo anfitrión huésped teoría hospitality tourism host guest theory |
| Sumario: | Nowadays, so called hospitable exchanges have increased worldwide due largely to two global phenomena: migration and tourism. In the study of these behaviors we can recognize the philosophical and the commercial as explanatory approaches; the latter considers the theoretical approaches that serve as a base for the hospitality considered as the provision of tourism services. In order to perform an analysis of these approaches and go in depth in the explanation of the host-guest interaction in tourism hospitality, in this article the results of an extensive review of scientific articles in the International Journal of Hospitality Management are presented, conducted through a content analysis. The analysis allowed the characterization of two axes of theoretical explanation: the micro-relations studies, whose main topics deal with employee performance and employee-customer-service; and meso-relational studies whose topics deal with the management of human resources and organizational culture. Moreover, the research reveals that the commercial nature of this relationship has changed the human sense of hospitality. |
|---|