Buyers-supplier relationship and service performance: an operations perspective analyses

This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are...

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Detalhes bibliográficos
Autores: Paiva, Ely Laureano, Phonlor, Patricia, D’Avila, Lívia Castro
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2008
País:Brasil
Recursos:Universidade Federal do Rio Grande (FURG)
Repositorio:Repositório Institucional da FURG (RI FURG)
Idioma:inglés
OAI Identifier:oai:repositorio.furg.br:1/5501
Acesso em linha:http://repositorio.furg.br/handle/1/5501
Access Level:acceso abierto
Palavra-chave:Service operations
Buyer-supplier relationship
Performance
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spelling Buyers-supplier relationship and service performance: an operations perspective analysesService operationsBuyer-supplier relationshipPerformanceThis article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.2015-10-23T16:39:44Z2015-10-23T16:39:44Z2008info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfPAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.1984-3046http://repositorio.furg.br/handle/1/5501enginfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da FURG (RI FURG)instname:Universidade Federal do Rio Grande (FURG)instacron:FURGPaiva, Ely LaureanoPhonlor, PatriciaD’Avila, Lívia Castro2022-10-22T18:59:13Zoai:repositorio.furg.br:1/5501Repositório InstitucionalPUBhttps://repositorio.furg.br/oai/request || http://200.19.254.174/oai/requestrepositorio@furg.br||sib.bdtd@furg.bropendoar:2022-10-22T18:59:13Repositório Institucional da FURG (RI FURG) - Universidade Federal do Rio Grande (FURG)false
dc.title.none.fl_str_mv Buyers-supplier relationship and service performance: an operations perspective analyses
title Buyers-supplier relationship and service performance: an operations perspective analyses
spellingShingle Buyers-supplier relationship and service performance: an operations perspective analyses
Paiva, Ely Laureano
Service operations
Buyer-supplier relationship
Performance
title_short Buyers-supplier relationship and service performance: an operations perspective analyses
title_full Buyers-supplier relationship and service performance: an operations perspective analyses
title_fullStr Buyers-supplier relationship and service performance: an operations perspective analyses
title_full_unstemmed Buyers-supplier relationship and service performance: an operations perspective analyses
title_sort Buyers-supplier relationship and service performance: an operations perspective analyses
dc.creator.none.fl_str_mv Paiva, Ely Laureano
Phonlor, Patricia
D’Avila, Lívia Castro
author Paiva, Ely Laureano
author_facet Paiva, Ely Laureano
Phonlor, Patricia
D’Avila, Lívia Castro
author_role author
author2 Phonlor, Patricia
D’Avila, Lívia Castro
author2_role author
author
dc.subject.por.fl_str_mv Service operations
Buyer-supplier relationship
Performance
topic Service operations
Buyer-supplier relationship
Performance
description This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
publishDate 2008
dc.date.none.fl_str_mv 2008
2015-10-23T16:39:44Z
2015-10-23T16:39:44Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.
1984-3046
http://repositorio.furg.br/handle/1/5501
identifier_str_mv PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.
1984-3046
url http://repositorio.furg.br/handle/1/5501
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Institucional da FURG (RI FURG)
instname:Universidade Federal do Rio Grande (FURG)
instacron:FURG
instname_str Universidade Federal do Rio Grande (FURG)
instacron_str FURG
institution FURG
reponame_str Repositório Institucional da FURG (RI FURG)
collection Repositório Institucional da FURG (RI FURG)
repository.name.fl_str_mv Repositório Institucional da FURG (RI FURG) - Universidade Federal do Rio Grande (FURG)
repository.mail.fl_str_mv repositorio@furg.br||sib.bdtd@furg.br
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score 15,301603

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