Buyers-supplier relationship and service performance: an operations perspective analyses
This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2008 |
| País: | Brasil |
| Institución: | Universidade Federal do Rio Grande (FURG) |
| Repositorio: | Repositório Institucional da FURG (RI FURG) |
| Idioma: | inglés |
| OAI Identifier: | oai:repositorio.furg.br:1/5501 |
| Acceso en línea: | http://repositorio.furg.br/handle/1/5501 |
| Access Level: | acceso abierto |
| Palabra clave: | Service operations Buyer-supplier relationship Performance |
| Sumario: | This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts. |
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