Atributos importantes no e-commerce de livros: a percepção dos clientes
The aim of this study was to identify and analyze the different attributes that might be considered as important by online book buyers in regard of purchase decision. To this end, a qualitative research with 301 people was carried out through an online survey. The collected data was analyzed through...
| Autores: | , , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2016 |
| País: | Brasil |
| Institución: | Universidade Federal de Minas Gerais (UFMG) |
| Repositorio: | Repositório Institucional da UFMG |
| Idioma: | portugués |
| OAI Identifier: | oai:repositorio.ufmg.br:1843/44300 |
| Acceso en línea: | http://hdl.handle.net/1843/44300 |
| Access Level: | acceso abierto |
| Palabra clave: | Comércio eletrônico Comportamento de consumo Decisão de compra Mercado literário Livros - Comércio |
| Sumario: | The aim of this study was to identify and analyze the different attributes that might be considered as important by online book buyers in regard of purchase decision. To this end, a qualitative research with 301 people was carried out through an online survey. The collected data was analyzed through descriptive statistics. Among the main results, the finding that internet book buyers consider the online stores’ reliability and safety as most important might be highlighted. Meanwhile, the system performance and convenience dimensions, although notably important, do not seem to have the same weight. It was also found that there is a tendency to adhere to online stores as the main sales channel of books. The main contribution of this research was the collaboration in a clearer comprehension of the most influent aspects of consumer behavior in online book market. |
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