Quality of the municipal service and satisfaction of the citizens of Piura 2021
The objective of the research has been to determine the relationship between the quality of the municipal service and the satisfaction of the citizens of Piura 2021. To meet this objective, we collected data using the survey technique and, as an instrument, the questionnaire, which we applied to a r...
| Autores: | , , , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2022 |
| País: | Perú |
| Institución: | Universidad Nacional Autónoma de Tayacaja Daniel Hernández Morillo |
| Repositorio: | Revista de investigación científica y tecnológica Llamkasun |
| Idioma: | español |
| OAI Identifier: | oai:ojs2.llamkasun.unat.edu.pe:article/88 |
| Acceso en línea: | https://llamkasun.unat.edu.pe/index.php/revista/article/view/88 |
| Access Level: | acceso abierto |
| Palabra clave: | calidad del servicio satisfacción service quality satisfaction qualidade do serviço satisfação |
| Sumario: | The objective of the research has been to determine the relationship between the quality of the municipal service and the satisfaction of the citizens of Piura 2021. To meet this objective, we collected data using the survey technique and, as an instrument, the questionnaire, which we applied to a random sample of 384 citizens. Once the data was collected, we created a database using SPSS Version 25, from which we described the variables (descriptive statistics) and the corresponding hypothesis tests (inferential statistics). The main conclusion we have reached, with the investigation, has been that there is a significant relationship between the quality of the municipal service and the satisfaction of the citizens of Piura 2021. |
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