Determinants of online reputation: An fsQCA to wine cooperative societies

This study aims to analyse how corporate governance and digitalisation factors influence the online reputation of Spanish wine cooperative societies. The study considers all cooperatives with their own corporate website and applies the fuzzy-set qualitative comparative analysis (fsQCA) to five analy...

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Detalles Bibliográficos
Autores: Puentes-Poyatos, Raquel, Bernal-Jurado, Enrique, Hernández-Perlines, Felipe, Mozas-Moral, Adoración
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2026
País:España
Institución:Universidad de Murcia
Repositorio:RUJA. Repositorio Institucional de la Producción Científica de la Universidad de Jaén
OAI Identifier:oai:dnet:ruja________::7346eef0165e92097981b3f4245d7eab
Acceso en línea:https://doi.org/10.1016/j.iedeen.2026.100311
https://hdl.handle.net/10953/7612
Access Level:acceso abierto
Palabra clave:Online reputation
Wine sector
Cooperative societies
Corporate governance
Women
Corporate social responsibility
M14
Descripción
Sumario:This study aims to analyse how corporate governance and digitalisation factors influence the online reputation of Spanish wine cooperative societies. The study considers all cooperatives with their own corporate website and applies the fuzzy-set qualitative comparative analysis (fsQCA) to five analytical factors: board size, board gender diversity, online corporate social responsibility disclosure, website security, and corporate size. The results identify five causal configurations associated with higher levels of perceived online reputation. For example, online reputation emerges from multiple combinations of governance and digitalisation practices and underscores the strategic importance of cybersecurity and transparency for wine cooperatives. A key limitation is the study’s focus on a single country (Spain) and a single sector (wine industry). As a practical implication, the findings offer guidance for organisations seeking to strengthen their online reputation. Socially responsible practices and gender diversity on the governing board—two variables with notable social impact—also contribute to shaping online reputation. The study’s main contribution is its illumination of an underexplored topic in the wine sector (i.e. online reputation) with the aim of enriching academic literature and transferring the resulting insights to the business community.