Twitter, social services and covid-19: Analysis of interactions between political parties and citizens

The state of alarm caused by Covid-19 has mobilised the population’s digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented social debate on Twitter about the reality of these s...

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Detalles Bibliográficos
Autores: Chaves Montero, Alfonso, Relinque Medina, Fernando, Fernández Borrero, Manuela A., Vázquez Aguado, Octavio
Tipo de recurso: artículo
Fecha de publicación:2021
País:España
Institución:Universidad Pablo de Olavide (UPO)
Repositorio:RIO. Repositorio Institucional Olavide
Idioma:inglés
OAI Identifier:oai:rio.upo.es:10433/25524
Acceso en línea:https://hdl.handle.net/10433/25524
Access Level:acceso abierto
Palabra clave:Covid-19
Twitter
Social Services
Citizen interactions
Political discourse
Network analysis
Descripción
Sumario:The state of alarm caused by Covid-19 has mobilised the population’s digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented social debate on Twitter about the reality of these services in Spain. The analysis of this phenomenon is the focus of the present article, in which the tweets on Social Services and Covid-19 published during the confinement have been analysed using the qualitative analysis software Atlas.Ti. The results show the precariousness of social services and that a change in the management and financing model of these services is required to guarantee benefits and satisfy fundamental social rights.