Design of a purchasing maturity model and development of KPIs to increase purchasing maturity

Objectives: The main objective of this thesis is to design a maturity model for purchasing and to develop a concept design of one proposal to increase its maturity. In this case, develop a set of KeyPerformanceIndicators (KPIs). The study addressed the research gap between maturity models and perfor...

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Detalles Bibliográficos
Autor: Valle Noguera, Carlos
Tipo de recurso: tesis de maestría
Fecha de publicación:2025
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/445638
Acceso en línea:https://hdl.handle.net/2117/445638
Access Level:acceso abierto
Palabra clave:Materials management
Decision-making
Organizational effectiveness
Gestió de compres
Decisió, Presa de
Eficàcia organitzativa
Àrees temàtiques de la UPC::Economia i organització d'empreses
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spelling Design of a purchasing maturity model and development of KPIs to increase purchasing maturityValle Noguera, CarlosMaterials managementDecision-makingOrganizational effectivenessGestió de compresDecisió, Presa deEficàcia organitzativaÀrees temàtiques de la UPC::Economia i organització d'empresesObjectives: The main objective of this thesis is to design a maturity model for purchasing and to develop a concept design of one proposal to increase its maturity. In this case, develop a set of KeyPerformanceIndicators (KPIs). The study addressed the research gap between maturity models and performance measurement systems as well as the lack of empirical research done onthose topics combined, aiming to provide both an academic contribution and practical value for organizations. Methods: The project builds upon the existing maturity framework, particularly the PSM2F model by Schweiger (2016), which was adapted through expert consultation to the context of Company X. A maturity assessment was performed using a structured questionnaire distributed among the 32 employees of the Corporate Purchasing Unit (CPU), obtaining 31 responses. In parallel, an extensive literature review and expert input led to the development of an initial list of KPIs that could be used. These KPIs were refined using the Delphi method in three iterative rounds, narrowing the list down to a final more manageable selection that was aligned with the company’s strategic priorities. Results: The maturity assessment revealed significant gaps between the importance attributed to Key Evaluation Points (KEPs) and the perceived maturity within the organization, with the largest gaps observed in the dimension of Controlling& Performance Management, which led to the selection of KPIs. A correlation analysis confirmed a strong positive correlation between significant and maturity levels, which indicates that resources are allocated correctly in the different dimensions. The Delphi method achieved consensus among experts, reducing the initial list of 44 KPIs to a final set of 28. Additionally, a dashboard concept was designed, and for each KPI, afeasibility study and data structure were carried out to ensure that the selected indicators can be realistically implemented using the company’s current systems.OutgoingUniversitat Politècnica de CatalunyaCalleja Sanz, Gema20252025-09-0920252025-11-06master thesishttp://purl.org/coar/resource_type/c_bdccNAhttp://purl.org/coar/version/c_be7fb7dd8ff6fe43info:eu-repo/semantics/masterThesisapplication/pdfhttps://hdl.handle.net/2117/445638reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/4456382026-05-27T15:37:01Z
dc.title.none.fl_str_mv Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
title Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
spellingShingle Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
Valle Noguera, Carlos
Materials management
Decision-making
Organizational effectiveness
Gestió de compres
Decisió, Presa de
Eficàcia organitzativa
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
title_full Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
title_fullStr Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
title_full_unstemmed Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
title_sort Design of a purchasing maturity model and development of KPIs to increase purchasing maturity
dc.creator.none.fl_str_mv Valle Noguera, Carlos
author Valle Noguera, Carlos
author_facet Valle Noguera, Carlos
author_role author
dc.contributor.none.fl_str_mv Calleja Sanz, Gema
dc.subject.none.fl_str_mv Materials management
Decision-making
Organizational effectiveness
Gestió de compres
Decisió, Presa de
Eficàcia organitzativa
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Materials management
Decision-making
Organizational effectiveness
Gestió de compres
Decisió, Presa de
Eficàcia organitzativa
Àrees temàtiques de la UPC::Economia i organització d'empreses
description Objectives: The main objective of this thesis is to design a maturity model for purchasing and to develop a concept design of one proposal to increase its maturity. In this case, develop a set of KeyPerformanceIndicators (KPIs). The study addressed the research gap between maturity models and performance measurement systems as well as the lack of empirical research done onthose topics combined, aiming to provide both an academic contribution and practical value for organizations. Methods: The project builds upon the existing maturity framework, particularly the PSM2F model by Schweiger (2016), which was adapted through expert consultation to the context of Company X. A maturity assessment was performed using a structured questionnaire distributed among the 32 employees of the Corporate Purchasing Unit (CPU), obtaining 31 responses. In parallel, an extensive literature review and expert input led to the development of an initial list of KPIs that could be used. These KPIs were refined using the Delphi method in three iterative rounds, narrowing the list down to a final more manageable selection that was aligned with the company’s strategic priorities. Results: The maturity assessment revealed significant gaps between the importance attributed to Key Evaluation Points (KEPs) and the perceived maturity within the organization, with the largest gaps observed in the dimension of Controlling& Performance Management, which led to the selection of KPIs. A correlation analysis confirmed a strong positive correlation between significant and maturity levels, which indicates that resources are allocated correctly in the different dimensions. The Delphi method achieved consensus among experts, reducing the initial list of 44 KPIs to a final set of 28. Additionally, a dashboard concept was designed, and for each KPI, afeasibility study and data structure were carried out to ensure that the selected indicators can be realistically implemented using the company’s current systems.
publishDate 2025
dc.date.none.fl_str_mv 2025
2025-09-09
2025
2025-11-06
dc.type.none.fl_str_mv master thesis
http://purl.org/coar/resource_type/c_bdcc
NA
http://purl.org/coar/version/c_be7fb7dd8ff6fe43
dc.type.openaire.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/445638
url https://hdl.handle.net/2117/445638
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universitat Politècnica de Catalunya
publisher.none.fl_str_mv Universitat Politècnica de Catalunya
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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