Effect of sentiment and length on ratings [Dataset]

[EN]Online ratings constitute an element of electronic word of mouth (eWOM) that tourists consider when making their hotel booking decisions. Using a sample of negative online textual reviews of hotels, this study examines the impact of negative sentiment and review length on reviewers’ hotel rating...

Full description

Bibliographic Details
Author: Hernández Maestro, Rosa María
Format: conjunto de datos
Status:Versión enviada para evaluación y publicación
Publication Date:2024
Country:España
Institution:Universidad de Salamanca (USAL)
Repository:GREDOS. Repositorio Institucional de la Universidad de Salamanca
OAI Identifier:oai:gredos.usal.es:10366/160797
Online Access:http://hdl.handle.net/10366/160797
Access Level:Embargoed access
Keyword:Negative sentiment
Review length
Ratings
Hotel quality
COVID-19 pandemic
eWOM
5312.90 Economía Sectorial: Turismo
id ES_bd0573bb0669b0ea6d408e8f96606ca0
oai_identifier_str oai:gredos.usal.es:10366/160797
network_acronym_str ES
network_name_str España
repository_id_str
spelling Effect of sentiment and length on ratings [Dataset]Hernández Maestro, Rosa MaríaNegative sentimentReview lengthRatingsHotel qualityCOVID-19 pandemiceWOM5312.90 Economía Sectorial: Turismo[EN]Online ratings constitute an element of electronic word of mouth (eWOM) that tourists consider when making their hotel booking decisions. Using a sample of negative online textual reviews of hotels, this study examines the impact of negative sentiment and review length on reviewers’ hotel ratings, as well as the functions of the COVID-19 pandemic and hotel quality as moderators of the relationships between negative sentiment and ratings and review length and ratings. The sample covers a two-year period (2019 and 2021) and comprises a total of 19,441 online textual reviews of Spanish people lodged in 121 4-star hotels located in the Canary Islands. Analyses were undertaken using NVivo 14 and SPSS 28. The results confirm that both negative sentiment and review length negatively affect hotel ratings. The COVID-19 pandemic increased the effect of sentiment on ratings, and hotel quality reduces the negative effects of both sentiment and review length.Ministry of Science and Innovation, SpainUniversidad de Salamanca202420242024info:eu-repo/semantics/datasetinfo:eu-repo/semantics/submittedVersionhttp://hdl.handle.net/10366/160797reponame:GREDOS. Repositorio Institucional de la Universidad de Salamancainstname:Universidad de Salamanca (USAL)EspañolPID2020-113469GB-100Attribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/embargoedAccessoai:gredos.usal.es:10366/1607972026-06-07T06:28:51Z
dc.title.none.fl_str_mv Effect of sentiment and length on ratings [Dataset]
title Effect of sentiment and length on ratings [Dataset]
spellingShingle Effect of sentiment and length on ratings [Dataset]
Hernández Maestro, Rosa María
Negative sentiment
Review length
Ratings
Hotel quality
COVID-19 pandemic
eWOM
5312.90 Economía Sectorial: Turismo
title_short Effect of sentiment and length on ratings [Dataset]
title_full Effect of sentiment and length on ratings [Dataset]
title_fullStr Effect of sentiment and length on ratings [Dataset]
title_full_unstemmed Effect of sentiment and length on ratings [Dataset]
title_sort Effect of sentiment and length on ratings [Dataset]
dc.creator.none.fl_str_mv Hernández Maestro, Rosa María
author Hernández Maestro, Rosa María
author_facet Hernández Maestro, Rosa María
author_role author
dc.subject.none.fl_str_mv Negative sentiment
Review length
Ratings
Hotel quality
COVID-19 pandemic
eWOM
5312.90 Economía Sectorial: Turismo
topic Negative sentiment
Review length
Ratings
Hotel quality
COVID-19 pandemic
eWOM
5312.90 Economía Sectorial: Turismo
description [EN]Online ratings constitute an element of electronic word of mouth (eWOM) that tourists consider when making their hotel booking decisions. Using a sample of negative online textual reviews of hotels, this study examines the impact of negative sentiment and review length on reviewers’ hotel ratings, as well as the functions of the COVID-19 pandemic and hotel quality as moderators of the relationships between negative sentiment and ratings and review length and ratings. The sample covers a two-year period (2019 and 2021) and comprises a total of 19,441 online textual reviews of Spanish people lodged in 121 4-star hotels located in the Canary Islands. Analyses were undertaken using NVivo 14 and SPSS 28. The results confirm that both negative sentiment and review length negatively affect hotel ratings. The COVID-19 pandemic increased the effect of sentiment on ratings, and hotel quality reduces the negative effects of both sentiment and review length.
publishDate 2024
dc.date.none.fl_str_mv 2024
2024
2024
dc.type.none.fl_str_mv info:eu-repo/semantics/dataset
info:eu-repo/semantics/submittedVersion
format dataset
status_str submittedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10366/160797
url http://hdl.handle.net/10366/160797
dc.language.none.fl_str_mv Español
language_invalid_str_mv Español
dc.relation.none.fl_str_mv PID2020-113469GB-100
dc.rights.none.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/embargoedAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv embargoedAccess
dc.publisher.none.fl_str_mv Universidad de Salamanca
publisher.none.fl_str_mv Universidad de Salamanca
dc.source.none.fl_str_mv reponame:GREDOS. Repositorio Institucional de la Universidad de Salamanca
instname:Universidad de Salamanca (USAL)
instname_str Universidad de Salamanca (USAL)
reponame_str GREDOS. Repositorio Institucional de la Universidad de Salamanca
collection GREDOS. Repositorio Institucional de la Universidad de Salamanca
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869418164469628928
score 15.812429

Similar Items