Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case

This study provides a new perspective regarding the potential benefits of combining three different labor flex ibility strategies to solve an annual staffing problem. These labor flexibility strategies are as follows: (i) annu alized hours, which allows an irregular distribution (e.g., weekly, month...

Descripción completa

Detalles Bibliográficos
Autores: Porto Solano, Andrés Felipe, Henao Botero, Cesar Augusto, Lusa García, Amaia|||0000-0002-1408-6496, Polo Mejía, Oliver, Porto Solano, Roberto
Tipo de recurso: artículo
Fecha de publicación:2022
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/381673
Acceso en línea:https://hdl.handle.net/2117/381673
https://dx.doi.org/10.1016/j.cie.2022.107999
Access Level:acceso abierto
Palabra clave:Labor productivity
Staffing problem
Labor flexibility
Annualized hours
Multiskilling
Overtime
Retail
Productivitat laboral
Àrees temàtiques de la UPC::Economia i organització d'empreses
id ES_abc7a70d048fbf0ca47adc2a767a5214
oai_identifier_str oai:upcommons.upc.edu:2117/381673
network_acronym_str ES
network_name_str España
repository_id_str
spelling Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry casePorto Solano, Andrés FelipeHenao Botero, Cesar AugustoLusa García, Amaia|||0000-0002-1408-6496Polo Mejía, OliverPorto Solano, RobertoLabor productivityStaffing problemLabor flexibilityAnnualized hoursMultiskillingOvertimeRetailProductivitat laboralÀrees temàtiques de la UPC::Economia i organització d'empresesThis study provides a new perspective regarding the potential benefits of combining three different labor flex ibility strategies to solve an annual staffing problem. These labor flexibility strategies are as follows: (i) annu alized hours, which allows an irregular distribution (e.g., weekly, monthly) of an annual number of working hours per employee hired; (ii) multiskilling with 2-chaining, which involves employees being trained to work on up to two task types, so that the training structures form closed chains; and (iii) overtime. A mixed integer linear programming model is proposed to determine how many employees will be hired, how many of them will be multiskilled and in what task types, and how will be the weekly allocation of ordinary and overtime hours for each employee type (single-skilled or multiskilled) according to the agreed annualized hours contract. For a case study in the Chilean retail industry, the results showed that the proposed triple labor flexibility strategy reported greater savings in total cost compared to the single or double flexibility strategies. The results also indicated that multiskilling and overtime are complementary sources of flexibility under an annualized hours contract. In fact, for different store sizes, patterns of seasonality in demand and levels of variability in demand, the proposed strategy achieves close to 100% coverage in demand and over/understaffing levels of approximately 0%.Peer Reviewed20222022-05-0120232023-02-02journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/381673https://dx.doi.org/10.1016/j.cie.2022.107999reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/3816732026-05-27T15:37:01Z
dc.title.none.fl_str_mv Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
title Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
spellingShingle Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
Porto Solano, Andrés Felipe
Labor productivity
Staffing problem
Labor flexibility
Annualized hours
Multiskilling
Overtime
Retail
Productivitat laboral
Àrees temàtiques de la UPC::Economia i organització d'empreses
title_short Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
title_full Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
title_fullStr Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
title_full_unstemmed Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
title_sort Solving a staffing problem with annualized hours, multiskilling with 2-chaining, and overtime: A retail industry case
dc.creator.none.fl_str_mv Porto Solano, Andrés Felipe
Henao Botero, Cesar Augusto
Lusa García, Amaia|||0000-0002-1408-6496
Polo Mejía, Oliver
Porto Solano, Roberto
author Porto Solano, Andrés Felipe
author_facet Porto Solano, Andrés Felipe
Henao Botero, Cesar Augusto
Lusa García, Amaia|||0000-0002-1408-6496
Polo Mejía, Oliver
Porto Solano, Roberto
author_role author
author2 Henao Botero, Cesar Augusto
Lusa García, Amaia|||0000-0002-1408-6496
Polo Mejía, Oliver
Porto Solano, Roberto
author2_role author
author
author
author
dc.subject.none.fl_str_mv Labor productivity
Staffing problem
Labor flexibility
Annualized hours
Multiskilling
Overtime
Retail
Productivitat laboral
Àrees temàtiques de la UPC::Economia i organització d'empreses
topic Labor productivity
Staffing problem
Labor flexibility
Annualized hours
Multiskilling
Overtime
Retail
Productivitat laboral
Àrees temàtiques de la UPC::Economia i organització d'empreses
description This study provides a new perspective regarding the potential benefits of combining three different labor flex ibility strategies to solve an annual staffing problem. These labor flexibility strategies are as follows: (i) annu alized hours, which allows an irregular distribution (e.g., weekly, monthly) of an annual number of working hours per employee hired; (ii) multiskilling with 2-chaining, which involves employees being trained to work on up to two task types, so that the training structures form closed chains; and (iii) overtime. A mixed integer linear programming model is proposed to determine how many employees will be hired, how many of them will be multiskilled and in what task types, and how will be the weekly allocation of ordinary and overtime hours for each employee type (single-skilled or multiskilled) according to the agreed annualized hours contract. For a case study in the Chilean retail industry, the results showed that the proposed triple labor flexibility strategy reported greater savings in total cost compared to the single or double flexibility strategies. The results also indicated that multiskilling and overtime are complementary sources of flexibility under an annualized hours contract. In fact, for different store sizes, patterns of seasonality in demand and levels of variability in demand, the proposed strategy achieves close to 100% coverage in demand and over/understaffing levels of approximately 0%.
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-05-01
2023
2023-02-02
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/381673
https://dx.doi.org/10.1016/j.cie.2022.107999
url https://hdl.handle.net/2117/381673
https://dx.doi.org/10.1016/j.cie.2022.107999
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1869416298510811136
score 15,300719

Similares en LA Referencia