The reciprocity of perceived organizational support and employee engagement in SMEs during the COVID-19 pandemic
[ENG] This paper examines the reciprocal relationship between perceived organizational support (POS) and employee engagement within small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. During this crisis, a positive association was observed: SMEs that committed to their employees...
| Autores: | , , |
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| Formato: | artículo |
| Fecha de publicación: | 2024 |
| País: | España |
| Recursos: | Universidad Politécnica de Cartagena(UPCT) |
| Repositorio: | Repositorio Digital UPCT |
| OAI Identifier: | oai:repositorio.upct.es:10317/13879 |
| Acesso em linha: | http://hdl.handle.net/10317/13879 https://sbir.upct.es/index.php/sbir/article/view/611 |
| Access Level: | acceso abierto |
| Palavra-chave: | Perceived organizational support Employee engagement Performance Crisis SMEs Andalucian region Apoyo organizativo percibido Compromiso de los empleados Rentabilidad Pyme Andalucía 5311 Organización y Dirección de Empresas |
| Resumo: | [ENG] This paper examines the reciprocal relationship between perceived organizational support (POS) and employee engagement within small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. During this crisis, a positive association was observed: SMEs that committed to their employees tended to see a corresponding engagement from their employees. To assess how performance influenced this relationship, the study also explored whether this reciprocal pattern varied with different levels of business performance—decreased, unchanged, or improved—relative to pre-crisis economic performance. An empirical analysis was conducted on a sample of 114 SMEs from the Andalusian region (Spain) using a regression model with mediating effects. The findings reveal that reciprocity between POS and employee engagement was evident during the pandemic and was particularly strong among SMEs belonging to the sub-sample with negative economic results. [SPA] Este trabajo analiza la reciprocidad entre el apoyo organizativo percibido (AOP) y el compromiso de los empleados en las pymes durante la pandemia de COVID-19. Durante esta crisis, surgió una asociación positiva entre el compromiso de la pyme con sus empleados y el compromiso de los empleados para con su pyme. Además, para evaluar el impacto de la rentabilidad en esta relación, este estudio analiza si esta reciprocidad aparece en situaciones con diferentes niveles de rendimiento empresarial: disminuido, igualado o mejorado respecto al ejercicio económico previo a la crisis. Realizamos un análisis empírico utilizando una muestra de 114 pymes de Andalucía mediante un modelo de regresión con efectos mediadores. Los resultados muestran que la reciprocidad entre el apoyo organizativo percibido y el compromiso de los empleados surgió durante la pandemia. Además, esta reciprocidad se dio en mayor medida en las pymes pertenecientes a la submuestra con resultados económicos negativos. |
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