Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers

Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a repre...

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Detalles Bibliográficos
Autores: Marin-Garcia, Juan A.|||0000-0001-5416-3938, Bonavía Martín, Tomás, Maria Losilla, Josep
Tipo de recurso: artículo
Fecha de publicación:2011
País:España
Institución:Universitat Politècnica de València (UPV)
Repositorio:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
Idioma:inglés
OAI Identifier:oai:riunet.upv.es:10251/57453
Acceso en línea:https://riunet.upv.es/handle/10251/57453
Access Level:acceso abierto
Palabra clave:Working conditions
Job satisfaction
Service sector
Structural equation modeling
Job characteristics
Service workers
ORGANIZACION DE EMPRESAS
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network_acronym_str ES
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repository_id_str
spelling Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workersMarin-Garcia, Juan A.|||0000-0001-5416-3938Bonavía Martín, TomásMaria Losilla, JosepWorking conditionsJob satisfactionService sectorStructural equation modelingJob characteristicsService workersORGANIZACION DE EMPRESASJob satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.Taylor & Francis (Routledge): SSH TitlesDepartamento de Organización de EmpresasEscuela Técnica Superior de Ingeniería IndustrialGrupo de Investigación en Reingeniería, Organización, trabajo en Grupo y Logística Empresarial - ROGLERepositorio Institucional de la Universitat Politècnica de València Riunet20112011-01-01journal articlehttp://purl.org/coar/resource_type/c_6501VoRhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/articleapplication/pdfapplication/pdfhttps://riunet.upv.es/handle/10251/57453reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valénciainstname:Universitat Politècnica de València (UPV)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Reserva de todos los derechoshttp://rightsstatements.org/vocab/InC/1.0/info:eu-repo/semantics/openAccessoai:riunet.upv.es:10251/574532026-06-13T07:49:27Z
dc.title.none.fl_str_mv Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
title Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
spellingShingle Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
Marin-Garcia, Juan A.|||0000-0001-5416-3938
Working conditions
Job satisfaction
Service sector
Structural equation modeling
Job characteristics
Service workers
ORGANIZACION DE EMPRESAS
title_short Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
title_full Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
title_fullStr Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
title_full_unstemmed Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
title_sort Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
dc.creator.none.fl_str_mv Marin-Garcia, Juan A.|||0000-0001-5416-3938
Bonavía Martín, Tomás
Maria Losilla, Josep
author Marin-Garcia, Juan A.|||0000-0001-5416-3938
author_facet Marin-Garcia, Juan A.|||0000-0001-5416-3938
Bonavía Martín, Tomás
Maria Losilla, Josep
author_role author
author2 Bonavía Martín, Tomás
Maria Losilla, Josep
author2_role author
author
dc.contributor.none.fl_str_mv Departamento de Organización de Empresas
Escuela Técnica Superior de Ingeniería Industrial
Grupo de Investigación en Reingeniería, Organización, trabajo en Grupo y Logística Empresarial - ROGLE
Repositorio Institucional de la Universitat Politècnica de València Riunet
dc.subject.none.fl_str_mv Working conditions
Job satisfaction
Service sector
Structural equation modeling
Job characteristics
Service workers
ORGANIZACION DE EMPRESAS
topic Working conditions
Job satisfaction
Service sector
Structural equation modeling
Job characteristics
Service workers
ORGANIZACION DE EMPRESAS
description Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction.
publishDate 2011
dc.date.none.fl_str_mv 2011
2011-01-01
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
VoR
http://purl.org/coar/version/c_970fb48d4fbd8a85
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://riunet.upv.es/handle/10251/57453
url https://riunet.upv.es/handle/10251/57453
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Reserva de todos los derechos
http://rightsstatements.org/vocab/InC/1.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Taylor & Francis (Routledge): SSH Titles
publisher.none.fl_str_mv Taylor & Francis (Routledge): SSH Titles
dc.source.none.fl_str_mv reponame:RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
instname:Universitat Politècnica de València (UPV)
instname_str Universitat Politècnica de València (UPV)
reponame_str RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
collection RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,300719

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