Exploring working conditions as determinants of job satisfaction: an empirical test among Catalonia service workers
Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a repre...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 2011 |
| País: | España |
| Institución: | Universitat Politècnica de València (UPV) |
| Repositorio: | RiuNet. Repositorio Institucional de la Universitat Politécnica de Valéncia |
| Idioma: | inglés |
| OAI Identifier: | oai:riunet.upv.es:10251/57453 |
| Acceso en línea: | https://riunet.upv.es/handle/10251/57453 |
| Access Level: | acceso abierto |
| Palabra clave: | Working conditions Job satisfaction Service sector Structural equation modeling Job characteristics Service workers ORGANIZACION DE EMPRESAS |
| Sumario: | Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. |
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