The role of forgiveness in disclosure and victim suport after a patient safety incident

In the healthcare field, we know patient safety incidents are unfortunate events that occur. Two groups are affected by these incidents: Patients become first victims and the professionals involved turn into second victims. All of them need adequate support. The main objective of this dissertation i...

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Autor: Martos Algarra, Carla
Tipo de recurso: tesis doctoral
Estado:Versión publicada
Fecha de publicación:2022
País:España
Institución:CBUC, CESCA
Repositorio:TDR. Tesis Doctorales en Red
OAI Identifier:oai:www.tdx.cat:10803/673273
Acceso en línea:http://hdl.handle.net/10803/673273
Access Level:acceso abierto
Palabra clave:Patient Safety Incident
Second Victim
Apology
Forgiveness
Medical Complaint
Mental Health
Psicología
1
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network_name_str España
repository_id_str
dc.title.none.fl_str_mv The role of forgiveness in disclosure and victim suport after a patient safety incident
title The role of forgiveness in disclosure and victim suport after a patient safety incident
spellingShingle The role of forgiveness in disclosure and victim suport after a patient safety incident
Martos Algarra, Carla
Patient Safety Incident
Second Victim
Apology
Forgiveness
Medical Complaint
Mental Health
Psicología
1
title_short The role of forgiveness in disclosure and victim suport after a patient safety incident
title_full The role of forgiveness in disclosure and victim suport after a patient safety incident
title_fullStr The role of forgiveness in disclosure and victim suport after a patient safety incident
title_full_unstemmed The role of forgiveness in disclosure and victim suport after a patient safety incident
title_sort The role of forgiveness in disclosure and victim suport after a patient safety incident
dc.creator.none.fl_str_mv Martos Algarra, Carla
author Martos Algarra, Carla
author_facet Martos Algarra, Carla
author_role author
dc.contributor.none.fl_str_mv Fernández-Capo, María
Giraldo Matamoros, Priscila
Universitat Internacional de Catalunya. Departament de Ciències Bàsiques
dc.subject.none.fl_str_mv Patient Safety Incident
Second Victim
Apology
Forgiveness
Medical Complaint
Mental Health
Psicología
1
topic Patient Safety Incident
Second Victim
Apology
Forgiveness
Medical Complaint
Mental Health
Psicología
1
description In the healthcare field, we know patient safety incidents are unfortunate events that occur. Two groups are affected by these incidents: Patients become first victims and the professionals involved turn into second victims. All of them need adequate support. The main objective of this dissertation is to determine if forgiveness can play a significant role in the aftermath of a medical error. To achieve this goal, three studies are presented. The first study is dedicated to the experience of forgiveness of the patient or their family members, after submitting a medical complaint, related to an adverse event. By means of a telephone survey, we explored whether they received an apology, as well as whether they forgave the professionals involved. The second study explores the need for forgiveness of professionals after a patient safety incident, using a quantitative methodology. Finally, the third study is a qualitative approach to the need for forgiveness in professionals who have experienced a patient safety incident. Results indicated that forgiveness contributes to patients’ or relatives’ wellbeing, as well as that of professionals. Knowing if the patients have forgiven helps professionals in their recovery process as second victims. These findings suggest that developing interventions, where forgiveness is facilitated between first and second victims, contribute to both parties’ welfare.
publishDate 2022
dc.date.none.fl_str_mv 2022
2022
2022
dc.type.none.fl_str_mv info:eu-repo/semantics/doctoralThesis
info:eu-repo/semantics/publishedVersion
format doctoralThesis
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/10803/673273
url http://hdl.handle.net/10803/673273
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 213 p.
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universitat Internacional de Catalunya
publisher.none.fl_str_mv Universitat Internacional de Catalunya
dc.source.none.fl_str_mv TDX (Tesis Doctorals en Xarxa)
reponame:TDR. Tesis Doctorales en Red
instname:CBUC, CESCA
instname_str CBUC, CESCA
reponame_str TDR. Tesis Doctorales en Red
collection TDR. Tesis Doctorales en Red
repository.name.fl_str_mv
repository.mail.fl_str_mv
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spelling The role of forgiveness in disclosure and victim suport after a patient safety incidentMartos Algarra, CarlaPatient Safety IncidentSecond VictimApologyForgivenessMedical ComplaintMental HealthPsicología1In the healthcare field, we know patient safety incidents are unfortunate events that occur. Two groups are affected by these incidents: Patients become first victims and the professionals involved turn into second victims. All of them need adequate support. The main objective of this dissertation is to determine if forgiveness can play a significant role in the aftermath of a medical error. To achieve this goal, three studies are presented. The first study is dedicated to the experience of forgiveness of the patient or their family members, after submitting a medical complaint, related to an adverse event. By means of a telephone survey, we explored whether they received an apology, as well as whether they forgave the professionals involved. The second study explores the need for forgiveness of professionals after a patient safety incident, using a quantitative methodology. Finally, the third study is a qualitative approach to the need for forgiveness in professionals who have experienced a patient safety incident. Results indicated that forgiveness contributes to patients’ or relatives’ wellbeing, as well as that of professionals. Knowing if the patients have forgiven helps professionals in their recovery process as second victims. These findings suggest that developing interventions, where forgiveness is facilitated between first and second victims, contribute to both parties’ welfare.En el campo de la salud ocurren incidentes relacionados con la seguridad del paciente. Dos grupos se ven afectados por estos incidentes: los pacientes, quienes se convierten en primeras víctimas y los profesionales implicados, conocidos como segundas víctimas. Todos necesitan el apoyo adecuado. El objetivo principal de esta tesis doctoral es determinar si el perdón puede tener un rol significativo en el periodo posterior a un error médico. Para lograr este objetivo, se presentan tres estudios. El primer estudio está dedicado a la experiencia del perdón del paciente o de sus familiares después de presentar una reclamación relacionada con un evento adverso. A través de una encuesta telefónica exploramos si recibieron disculpas, así como si perdonaron a los profesionales involucrados. El segundo estudio explora la necesidad de perdón de los profesionales después de un incidente de seguridad del paciente desde un enfoque cuantitativo. Finalmente, el tercer estudio es una aproximación cualitativa a la necesidad de perdón en profesionales que vivieron un incidente de seguridad del paciente. Los resultados indicaron que el perdón contribuye al bienestar de los pacientes o familiares, así como al de los profesionales. Saber que los pacientes los han perdonado contribuye a su recuperación como segundas víctimas. Estos resultados sugieren que el desarrollo de intervenciones en las que se facilita el perdón entre la primera y la segunda víctima favorece al bienestar de ambas partes.Universitat Internacional de CatalunyaFernández-Capo, MaríaGiraldo Matamoros, PriscilaUniversitat Internacional de Catalunya. Departament de Ciències Bàsiques202220222022info:eu-repo/semantics/doctoralThesisinfo:eu-repo/semantics/publishedVersion213 p.application/pdfapplication/pdfhttp://hdl.handle.net/10803/673273TDX (Tesis Doctorals en Xarxa)reponame:TDR. Tesis Doctorales en Redinstname:CBUC, CESCAInglésADVERTIMENT. Tots els drets reservats. L'accés als continguts d'aquesta tesi doctoral i la seva utilització ha de respectar els drets de la persona autora. Pot ser utilitzada per a consulta o estudi personal, així com en activitats o materials d'investigació i docència en els termes establerts a l'art. 32 del Text Refós de la Llei de Propietat Intel·lectual (RDL 1/1996). Per altres utilitzacions es requereix l'autorització prèvia i expressa de la persona autora. En qualsevol cas, en la utilització dels seus continguts caldrà indicar de forma clara el nom i cognoms de la persona autora i el títol de la tesi doctoral. No s'autoritza la seva reproducció o altres formes d'explotació efectuades amb finalitats de lucre ni la seva comunicació pública des d'un lloc aliè al servei TDX. Tampoc s'autoritza la presentació del seu contingut en una finestra o marc aliè a TDX (framing). Aquesta reserva de drets afecta tant als continguts de la tesi com als seus resums i índexs.info:eu-repo/semantics/openAccessoai:www.tdx.cat:10803/6732732026-06-14T12:46:07Z
score 15,301629

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