The role of forgiveness in disclosure and victim suport after a patient safety incident
In the healthcare field, we know patient safety incidents are unfortunate events that occur. Two groups are affected by these incidents: Patients become first victims and the professionals involved turn into second victims. All of them need adequate support. The main objective of this dissertation i...
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| Tipo de recurso: | tesis doctoral |
| Estado: | Versión publicada |
| Fecha de publicación: | 2022 |
| País: | España |
| Institución: | CBUC, CESCA |
| Repositorio: | TDR. Tesis Doctorales en Red |
| OAI Identifier: | oai:www.tdx.cat:10803/673273 |
| Acceso en línea: | http://hdl.handle.net/10803/673273 |
| Access Level: | acceso abierto |
| Palabra clave: | Patient Safety Incident Second Victim Apology Forgiveness Medical Complaint Mental Health Psicología 1 |
| Sumario: | In the healthcare field, we know patient safety incidents are unfortunate events that occur. Two groups are affected by these incidents: Patients become first victims and the professionals involved turn into second victims. All of them need adequate support. The main objective of this dissertation is to determine if forgiveness can play a significant role in the aftermath of a medical error. To achieve this goal, three studies are presented. The first study is dedicated to the experience of forgiveness of the patient or their family members, after submitting a medical complaint, related to an adverse event. By means of a telephone survey, we explored whether they received an apology, as well as whether they forgave the professionals involved. The second study explores the need for forgiveness of professionals after a patient safety incident, using a quantitative methodology. Finally, the third study is a qualitative approach to the need for forgiveness in professionals who have experienced a patient safety incident. Results indicated that forgiveness contributes to patients’ or relatives’ wellbeing, as well as that of professionals. Knowing if the patients have forgiven helps professionals in their recovery process as second victims. These findings suggest that developing interventions, where forgiveness is facilitated between first and second victims, contribute to both parties’ welfare. |
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