The perceived value, satisfaction and loyalty of the demand for cultural heritage destinations
This doctoral thesis focuses on the studies of tourist destinations with heritage characteristics to investigate the perspectives of the perceived value of the tourist demand and to explore the direct relationships that the perceived value factors have in tourist satisfaction and loyalty. In general...
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| Formato: | tesis doctoral |
| Estado: | Versión publicada |
| Fecha de publicación: | 2023 |
| País: | España |
| Recursos: | CBUC, CESCA |
| Repositorio: | TDR. Tesis Doctorales en Red |
| OAI Identifier: | oai:www.tdx.cat:10803/689632 |
| Acesso em linha: | http://hdl.handle.net/10803/689632 |
| Access Level: | acceso abierto |
| Palavra-chave: | Patrimoni de la humanitat World heritage Patrimonio de la humanidad Percepció del turista Percepción del turista Tourist perception Comportament dels turistes Tourist behavior Comportamiento de los turistas Atractius turístics Atractivos turísticos Tourist attractions Tourists with disabilities Turistes amb discapacitats Turistas con discapacidades Turisme accessible Accessible tourism Turismo accesible 338 379.8 91 |
| Resumo: | This doctoral thesis focuses on the studies of tourist destinations with heritage characteristics to investigate the perspectives of the perceived value of the tourist demand and to explore the direct relationships that the perceived value factors have in tourist satisfaction and loyalty. In general terms, the research aims to develop a theoretical model to assess tourists’ travel behaviour, including disabled and non-disabled tourists, in cultural heritage destinations. For the elaboration of this thesis, empirical studies are carried out, supported by factorial analysis and structural equation models. The first section presents the introduction of the thesis. Then, in the second section, the objectives of this work are drawn, exposing both general and specific aims. Subsequently, this study is developed with three articles. This doctoral thesis aims to make significant contributions to the field of tourism by providing a behavioural model for tourists and analysing a model that caters to the accessibility needs of tourists in cultural heritage sites. It emphasises the availability and accessibility of tourist products, services and tourist information to enhance the experience of tourists with accessibility needs, providing practical insights to stakeholders. Furthermore, this study identifies two new factors and reveals theoretical insights into the interrelationship between perceived value, satisfaction, and loyalty. The thesis ends with a section presenting the general conclusions of this work, theoretical and practical implications, limitations, and future lines of research. |
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