Analysis of job satisfaction in call centers in Spain

The goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by telemarketers from different companies. By means of a thorough analysis of those c...

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Detalles Bibliográficos
Autores: Gallizo Larraz, José Luis, Curós, Maria Pilar
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2019
País:España
Institución:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
Repositorio:Recercat. Dipósit de la Recerca de Catalunya
OAI Identifier:oai:recercat.cat:10459.1/68280
Acceso en línea:https://doi.org/10.26595/eamr.2014.6.1.1
http://hdl.handle.net/10459.1/68280
Access Level:acceso abierto
Palabra clave:Job Satisfaction
Employee-Organization Relationship
Stress/Well-being
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spelling Analysis of job satisfaction in call centers in SpainGallizo Larraz, José LuisCurós, Maria PilarJob SatisfactionEmployee-Organization RelationshipStress/Well-beingThe goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by telemarketers from different companies. By means of a thorough analysis of those completed surveys, we got some important results and conclusions. We have found that job satisfaction in Call Center companies, is an important factor that influences the service they provide to users. We also concluded that the job satisfaction of telemarketers in this sector is especially related to the marital status and educational level.Associació Catalana de Comptabilitat i Direcció, ACCID202020202019info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttps://doi.org/10.26595/eamr.2014.6.1.1http://hdl.handle.net/10459.1/68280http://hdl.handle.net/10459.1/68280reponame:Recercat. Dipósit de la Recerca de Catalunyainstname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)InglésReproducció del document publicat a https://doi.org/10.26595/eamr.2014.6.1.1European Accounting and Management Review, 2019, vol. 1, núm. 1, p. 1-39cc-by-nc (c) Gallizo, et al., 2019info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc/4.0/oai:recercat.cat:10459.1/682802026-05-29T05:05:01Z
dc.title.none.fl_str_mv Analysis of job satisfaction in call centers in Spain
title Analysis of job satisfaction in call centers in Spain
spellingShingle Analysis of job satisfaction in call centers in Spain
Gallizo Larraz, José Luis
Job Satisfaction
Employee-Organization Relationship
Stress/Well-being
title_short Analysis of job satisfaction in call centers in Spain
title_full Analysis of job satisfaction in call centers in Spain
title_fullStr Analysis of job satisfaction in call centers in Spain
title_full_unstemmed Analysis of job satisfaction in call centers in Spain
title_sort Analysis of job satisfaction in call centers in Spain
dc.creator.none.fl_str_mv Gallizo Larraz, José Luis
Curós, Maria Pilar
author Gallizo Larraz, José Luis
author_facet Gallizo Larraz, José Luis
Curós, Maria Pilar
author_role author
author2 Curós, Maria Pilar
author2_role author
dc.subject.none.fl_str_mv Job Satisfaction
Employee-Organization Relationship
Stress/Well-being
topic Job Satisfaction
Employee-Organization Relationship
Stress/Well-being
description The goal of this study to determine what factors influence the job satisfaction amongst the telemarketers from Call Centre in Spain. We developed a suitable methodology to write a questionnaire, which was filled-in by telemarketers from different companies. By means of a thorough analysis of those completed surveys, we got some important results and conclusions. We have found that job satisfaction in Call Center companies, is an important factor that influences the service they provide to users. We also concluded that the job satisfaction of telemarketers in this sector is especially related to the marital status and educational level.
publishDate 2019
dc.date.none.fl_str_mv 2019
2020
2020
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.26595/eamr.2014.6.1.1
http://hdl.handle.net/10459.1/68280
http://hdl.handle.net/10459.1/68280
url https://doi.org/10.26595/eamr.2014.6.1.1
http://hdl.handle.net/10459.1/68280
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv Reproducció del document publicat a https://doi.org/10.26595/eamr.2014.6.1.1
European Accounting and Management Review, 2019, vol. 1, núm. 1, p. 1-39
dc.rights.none.fl_str_mv cc-by-nc (c) Gallizo, et al., 2019
info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc/4.0/
rights_invalid_str_mv cc-by-nc (c) Gallizo, et al., 2019
http://creativecommons.org/licenses/by-nc/4.0/
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Associació Catalana de Comptabilitat i Direcció, ACCID
publisher.none.fl_str_mv Associació Catalana de Comptabilitat i Direcció, ACCID
dc.source.none.fl_str_mv reponame:Recercat. Dipósit de la Recerca de Catalunya
instname:Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
instname_str Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya)
reponame_str Recercat. Dipósit de la Recerca de Catalunya
collection Recercat. Dipósit de la Recerca de Catalunya
repository.name.fl_str_mv
repository.mail.fl_str_mv
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