Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications

The aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that...

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Autores: Palomar García, Clara, Fernández Planells, Ariadna, Sora Domenjó, Carles|||0000-0003-2761-2384
Tipo de recurso: artículo
Fecha de publicación:2023
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/427114
Acceso en línea:https://hdl.handle.net/2117/427114
https://dx.doi.org/10.1080/14626268.2023.2165107
Access Level:acceso abierto
Palabra clave:Design ethics
User-centered design
Human-computer interaction
User experience design
Behavior change
Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquina
Àrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactius
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network_acronym_str ES
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repository_id_str
spelling Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applicationsPalomar García, ClaraFernández Planells, AriadnaSora Domenjó, Carles|||0000-0003-2761-2384Design ethicsUser-centered designHuman-computer interactionUser experience designBehavior changeÀrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquinaÀrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactiusThe aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that are applied in the design of mobile applications and that include UCD in their definition: Human–Computer Interaction, User Experience, and Design for Behavior Change. The analysis has allowed us, firstly, to identify different ethical approaches to applying UCD, and secondly, to propose a new tool for analyzing the ethical implications of UCD taking into account two variables: alignment with the user’s interests and will, and the type of influence the design generates. This paper shows that UCD methods are not always used for the benefit of the user, and asserts the ethical responsibility of design processes involving how users interact with mobile technologies, as well as the importance of media education so that citizens become technologically responsible.Peer Reviewed20232023-01-2320252025-03-26journal articlehttp://purl.org/coar/resource_type/c_6501AMhttp://purl.org/coar/version/c_ab4af688f83e57aainfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/2117/427114https://dx.doi.org/10.1080/14626268.2023.2165107reponame:UPCommons. Portal del coneixement obert de la UPCinstname:Universitat Politècnica de Catalunya (UPC)Inglésengopen accesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessoai:upcommons.upc.edu:2117/4271142026-05-27T15:37:01Z
dc.title.none.fl_str_mv Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
title Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
spellingShingle Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
Palomar García, Clara
Design ethics
User-centered design
Human-computer interaction
User experience design
Behavior change
Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquina
Àrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactius
title_short Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
title_full Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
title_fullStr Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
title_full_unstemmed Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
title_sort Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
dc.creator.none.fl_str_mv Palomar García, Clara
Fernández Planells, Ariadna
Sora Domenjó, Carles|||0000-0003-2761-2384
author Palomar García, Clara
author_facet Palomar García, Clara
Fernández Planells, Ariadna
Sora Domenjó, Carles|||0000-0003-2761-2384
author_role author
author2 Fernández Planells, Ariadna
Sora Domenjó, Carles|||0000-0003-2761-2384
author2_role author
author
dc.subject.none.fl_str_mv Design ethics
User-centered design
Human-computer interaction
User experience design
Behavior change
Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquina
Àrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactius
topic Design ethics
User-centered design
Human-computer interaction
User experience design
Behavior change
Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquina
Àrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactius
description The aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that are applied in the design of mobile applications and that include UCD in their definition: Human–Computer Interaction, User Experience, and Design for Behavior Change. The analysis has allowed us, firstly, to identify different ethical approaches to applying UCD, and secondly, to propose a new tool for analyzing the ethical implications of UCD taking into account two variables: alignment with the user’s interests and will, and the type of influence the design generates. This paper shows that UCD methods are not always used for the benefit of the user, and asserts the ethical responsibility of design processes involving how users interact with mobile technologies, as well as the importance of media education so that citizens become technologically responsible.
publishDate 2023
dc.date.none.fl_str_mv 2023
2023-01-23
2025
2025-03-26
dc.type.none.fl_str_mv journal article
http://purl.org/coar/resource_type/c_6501
AM
http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.openaire.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.none.fl_str_mv https://hdl.handle.net/2117/427114
https://dx.doi.org/10.1080/14626268.2023.2165107
url https://hdl.handle.net/2117/427114
https://dx.doi.org/10.1080/14626268.2023.2165107
dc.language.none.fl_str_mv Inglés
eng
language_invalid_str_mv Inglés
language eng
dc.rights.none.fl_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.openaire.fl_str_mv info:eu-repo/semantics/openAccess
rights_invalid_str_mv open access
http://purl.org/coar/access_right/c_abf2
Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:UPCommons. Portal del coneixement obert de la UPC
instname:Universitat Politècnica de Catalunya (UPC)
instname_str Universitat Politècnica de Catalunya (UPC)
reponame_str UPCommons. Portal del coneixement obert de la UPC
collection UPCommons. Portal del coneixement obert de la UPC
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15.811543

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