Uses and abuses of User-Centered Design: literature review and proposal of a tool for evaluating ethics in the design of mobile applications
The aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that...
| Autores: | , , |
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| Tipo de recurso: | artículo |
| Fecha de publicación: | 2023 |
| País: | España |
| Institución: | Universitat Politècnica de Catalunya (UPC) |
| Repositorio: | UPCommons. Portal del coneixement obert de la UPC |
| Idioma: | inglés |
| OAI Identifier: | oai:upcommons.upc.edu:2117/427114 |
| Acceso en línea: | https://hdl.handle.net/2117/427114 https://dx.doi.org/10.1080/14626268.2023.2165107 |
| Access Level: | acceso abierto |
| Palabra clave: | Design ethics User-centered design Human-computer interaction User experience design Behavior change Àrees temàtiques de la UPC::Informàtica::Sistemes d'informació::Interacció home-màquina Àrees temàtiques de la UPC::So, imatge i multimèdia::Creació multimèdia::Interfícies i sistemes interactius |
| Sumario: | The aim of this paper is to study the implications and ethical variables of User-Centered Design (UCD) methods in the design of mobile applications. We carried out a review of the literature on ethics in User-Centered Design within the field of mobile applications. We studied three disciplines that are applied in the design of mobile applications and that include UCD in their definition: Human–Computer Interaction, User Experience, and Design for Behavior Change. The analysis has allowed us, firstly, to identify different ethical approaches to applying UCD, and secondly, to propose a new tool for analyzing the ethical implications of UCD taking into account two variables: alignment with the user’s interests and will, and the type of influence the design generates. This paper shows that UCD methods are not always used for the benefit of the user, and asserts the ethical responsibility of design processes involving how users interact with mobile technologies, as well as the importance of media education so that citizens become technologically responsible. |
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