Opinion mining from a large corpora of natural language reviews

This master thesis is focused on the development of a system for automatically processing a large database of textual hotel reviews in natural language to extract relevant opinions from users on a series of predefined features of quality (service, food, location, etc) The information extracted has t...

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Detalles Bibliográficos
Autor: Fiz Pontiveros, Beltrán Borja
Tipo de recurso: tesis de maestría
Fecha de publicación:2012
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2099.1/16496
Acceso en línea:https://hdl.handle.net/2099.1/16496
Access Level:acceso abierto
Palabra clave:Natural language processing (Computer science)
Data mining
Tractament del llenguatge natural (Informàtica)
Mineria de dades
Àrees temàtiques de la UPC::Informàtica::Intel·ligència artificial::Llenguatge natural
Descripción
Sumario:This master thesis is focused on the development of a system for automatically processing a large database of textual hotel reviews in natural language to extract relevant opinions from users on a series of predefined features of quality (service, food, location, etc) The information extracted has to be categorized according to polarity (positive/negative opinions) and arranged so that the final search application can use it to display complementary information of each hotel based on the extracted opinions. Initially a set of hotel reviews is data mined from online sources; a subset of this dataset is then filtered and manually annotated to create a corpus and to help with the creation of a taxonomy for the domain of hotel reviews. A system is then designed to detect, extract and evaluate opinions, and evaluated using the corpus built.