The influence of Total Quality Management on firms' intellectual capital
Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key competitive...
| Autores: | , , , |
|---|---|
| Tipo de recurso: | artículo |
| Fecha de publicación: | 2018 |
| País: | España |
| Institución: | Universidad de Castilla-La Mancha |
| Repositorio: | RUIdeRA. Repositorio Institucional de la UCLM |
| OAI Identifier: | oai:ruidera.uclm.es:10578/32913 |
| Acceso en línea: | https://doi.org/10.4102/sajbm.v49i1.396 https://sajbm.org/index.php/sajbm/article/view/396 https://hdl.handle.net/10578/32913 |
| Access Level: | acceso abierto |
| Palabra clave: | Total Quality Management (TQM) Intellectual capital |
| Sumario: | Background: After carrying out an extensive literature review, it is clear that Total Quality Management (TQM) has a significant influence on many areas of companies. The development of quality management practices can lead to the generation of intellectual capital and thus become a key competitive factor. Objectives: The purpose of this research was to explore whether TQM practices have a positive influence on a company’s intellectual capital. Method: We formulate three hypotheses considering the components of intellectual capital: human capital, social capital and organisational capital. This article develops an empirical analysis through the use of structural equation modelling using the partial least squares technique. Results: The results show that TQM has a strong positive causal effect on intellectual capital. Conclusion: This research, therefore, identifies a key determinant of one of the most important strategic variables for companies at present: intellectual capital. |
|---|