A Multimodal Approach to Improve Performance Evaluation of Call Center Agent
Article number 2720
| Authors: | , , , |
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| Format: | article |
| Status: | Published version |
| Publication Date: | 2021 |
| Country: | España |
| Institution: | Universidad de Sevilla (US) |
| Repository: | idUS. Depósito de Investigación de la Universidad de Sevilla |
| OAI Identifier: | oai:idus.us.es:11441/114738 |
| Online Access: | https://hdl.handle.net/11441/114738 https://doi.org/10.3390/s21082720 |
| Access Level: | Open access |
| Keyword: | Performance modeling Multimodal classification BiLSTM CNNs Attention layer |
| Summary: | Article number 2720 |
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