Conflict resolution in online mental health support groups: The role of empathy and informal mediation
The literature on online mental health support groups usually stresses the harmonious side of users’ interactions. However, differences regarding the experience of the illness might escalate into social conflict. The aim of this study is to explore acts of conflict resolution in an online Spanish me...
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| Tipo de recurso: | artículo |
| Estado: | Versión aceptada para publicación |
| Fecha de publicación: | 2024 |
| País: | España |
| Institución: | Varias* (Consorci de Biblioteques Universitáries de Catalunya, Centre de Serveis Científics i Acadèmics de Catalunya) |
| Repositorio: | Recercat. Dipósit de la Recerca de Catalunya |
| OAI Identifier: | oai:dnet:recercat____::da5546176aacab9adeb335901d0478da |
| Acceso en línea: | https://hdl.handle.net/2445/229000 |
| Access Level: | acceso abierto |
| Palabra clave: | Empatia Trastorns de la conducta alimentària Resolució de conflictes (Dret) Empathy Eating disorders Dispute resolution (Law) |
| Sumario: | The literature on online mental health support groups usually stresses the harmonious side of users’ interactions. However, differences regarding the experience of the illness might escalate into social conflict. The aim of this study is to explore acts of conflict resolution in an online Spanish mental health forum for recovery from an eating disorder (ED). Focusing on a specific long dispute between one regular contributor and several other members, I perform a micro-analysis of the discursive moves deployed in this polylogue by those who act as informal mediators to mitigate negative emotions, to rephrase participants’ perspectives and to promote relational empathy within the group. The goal of mediation in the forum is to reinstate the social order of acceptable recovery practices and discourses. |
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