Medical teleconsultation from the patient’s perspective. A demographic segmentation

Medical teleconsultation is a tool that is here to stay among the services offered by health systems. Therefore, it is important to understand the process of adopting this technology. However, most studies have endorsed the point of view of health professionals. Our research adopts the patient’s poi...

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Detalles Bibliográficos
Autores: Arenas Gaitán, Jorge, Ramírez Correa, Patricio E., Ledesma Chaves, Pablo, Callarisa Fiol, Luis J.
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2025
País:España
Institución:Universidad de Sevilla (US)
Repositorio:idUS. Depósito de Investigación de la Universidad de Sevilla
OAI Identifier:oai:idus.us.es:11441/172325
Acceso en línea:https://hdl.handle.net/11441/172325
https://doi.org/10.1007/s10198-024-01753-4
Access Level:acceso abierto
Palabra clave:Telemedicine
Teleconsultation
Demographic segmentation
Technology acceptation
Pathmox
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spelling Medical teleconsultation from the patient’s perspective. A demographic segmentationArenas Gaitán, JorgeRamírez Correa, Patricio E.Ledesma Chaves, PabloCallarisa Fiol, Luis J.TelemedicineTeleconsultationDemographic segmentationTechnology acceptationPathmoxMedical teleconsultation is a tool that is here to stay among the services offered by health systems. Therefore, it is important to understand the process of adopting this technology. However, most studies have endorsed the point of view of health professionals. Our research adopts the patient’s point of view with a sample of 1500 patients who have used teleconsultation in Spain between May and November 2022, therefore, in a post-COVID-19 scenario. We started from a technology accept- ance model, UTAUT, and applied a novel segmentation technique: Pathmox. As a result, we have obtained six segments of patients using teleconsultation with differentiated technology acceptance processes, and we also propose strategies adapted to each of them.SpringerAdministración de Empresas y MarketingJunta de Andalucía2025info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://hdl.handle.net/11441/172325https://doi.org/10.1007/s10198-024-01753-4reponame:idUS. Depósito de Investigación de la Universidad de Sevillainstname:Universidad de Sevilla (US)InglésThe European Journal of Health Economics.Arenas Gaitán, J., Navarro García, A.,...,Villarejo Ramos, Á.F. (2025). Muestra SOREAC [Dataset]. idUS (Depósito de Investigación de la Universidad de Sevilla). https://doi.org/10.12795/11441/172343.P20_00587https://doi.org/10.1007/s10198-024-01753-4info:eu-repo/semantics/openAccessoai:idus.us.es:11441/1723252026-06-17T12:51:07Z
dc.title.none.fl_str_mv Medical teleconsultation from the patient’s perspective. A demographic segmentation
title Medical teleconsultation from the patient’s perspective. A demographic segmentation
spellingShingle Medical teleconsultation from the patient’s perspective. A demographic segmentation
Arenas Gaitán, Jorge
Telemedicine
Teleconsultation
Demographic segmentation
Technology acceptation
Pathmox
title_short Medical teleconsultation from the patient’s perspective. A demographic segmentation
title_full Medical teleconsultation from the patient’s perspective. A demographic segmentation
title_fullStr Medical teleconsultation from the patient’s perspective. A demographic segmentation
title_full_unstemmed Medical teleconsultation from the patient’s perspective. A demographic segmentation
title_sort Medical teleconsultation from the patient’s perspective. A demographic segmentation
dc.creator.none.fl_str_mv Arenas Gaitán, Jorge
Ramírez Correa, Patricio E.
Ledesma Chaves, Pablo
Callarisa Fiol, Luis J.
author Arenas Gaitán, Jorge
author_facet Arenas Gaitán, Jorge
Ramírez Correa, Patricio E.
Ledesma Chaves, Pablo
Callarisa Fiol, Luis J.
author_role author
author2 Ramírez Correa, Patricio E.
Ledesma Chaves, Pablo
Callarisa Fiol, Luis J.
author2_role author
author
author
dc.contributor.none.fl_str_mv Administración de Empresas y Marketing
Junta de Andalucía
dc.subject.none.fl_str_mv Telemedicine
Teleconsultation
Demographic segmentation
Technology acceptation
Pathmox
topic Telemedicine
Teleconsultation
Demographic segmentation
Technology acceptation
Pathmox
description Medical teleconsultation is a tool that is here to stay among the services offered by health systems. Therefore, it is important to understand the process of adopting this technology. However, most studies have endorsed the point of view of health professionals. Our research adopts the patient’s point of view with a sample of 1500 patients who have used teleconsultation in Spain between May and November 2022, therefore, in a post-COVID-19 scenario. We started from a technology accept- ance model, UTAUT, and applied a novel segmentation technique: Pathmox. As a result, we have obtained six segments of patients using teleconsultation with differentiated technology acceptance processes, and we also propose strategies adapted to each of them.
publishDate 2025
dc.date.none.fl_str_mv 2025
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://hdl.handle.net/11441/172325
https://doi.org/10.1007/s10198-024-01753-4
url https://hdl.handle.net/11441/172325
https://doi.org/10.1007/s10198-024-01753-4
dc.language.none.fl_str_mv Inglés
language_invalid_str_mv Inglés
dc.relation.none.fl_str_mv The European Journal of Health Economics.
Arenas Gaitán, J., Navarro García, A.,...,Villarejo Ramos, Á.F. (2025). Muestra SOREAC [Dataset]. idUS (Depósito de Investigación de la Universidad de Sevilla). https://doi.org/10.12795/11441/172343.
P20_00587
https://doi.org/10.1007/s10198-024-01753-4
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Springer
publisher.none.fl_str_mv Springer
dc.source.none.fl_str_mv reponame:idUS. Depósito de Investigación de la Universidad de Sevilla
instname:Universidad de Sevilla (US)
instname_str Universidad de Sevilla (US)
reponame_str idUS. Depósito de Investigación de la Universidad de Sevilla
collection idUS. Depósito de Investigación de la Universidad de Sevilla
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812429

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