A Framework proposal for monitoring and evaluating training in ERP implementation project

During the last years some researchers have studied the topic of critical success factors in ERP implementations, out of which 'training' is cited as one of the most ones. Up to this moment, there is not enough research on the management and operationalization of critical success factors w...

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Detalles Bibliográficos
Autores: Esteves, José, Pastor Collado, Juan Antonio|||0000-0003-0955-5064, Casanovas Garcia, Josep|||0000-0002-7026-0962
Tipo de recurso: informe técnico
Fecha de publicación:2003
País:España
Institución:Universitat Politècnica de Catalunya (UPC)
Repositorio:UPCommons. Portal del coneixement obert de la UPC
Idioma:inglés
OAI Identifier:oai:upcommons.upc.edu:2117/97426
Acceso en línea:https://hdl.handle.net/2117/97426
Access Level:acceso abierto
Palabra clave:Enterprise resource planning
Critical success factors
Training metrics
GQM
ERP implementations
Àrees temàtiques de la UPC::Informàtica
Descripción
Sumario:During the last years some researchers have studied the topic of critical success factors in ERP implementations, out of which 'training' is cited as one of the most ones. Up to this moment, there is not enough research on the management and operationalization of critical success factors within ERP implementation projects.