Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry

This document analyses the barriers to the continuous improvement commitment (MC) in a recognized company in the automotive industry in Ecuador. With the aim of being able to understand what the reasons that contribute to this current problem of this type of companies are, where the Staff does not o...

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Autor: Romero-Zárate, Ricardo
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2020
País:Ecuador
Institución:Universidad Andina Simón Bolivar
Repositorio:Revista Estudios de la Gestión
Idioma:español
OAI Identifier:oai:revistas.uasb.edu.ec:article/2409
Acceso en línea:https://revistas.uasb.edu.ec/index.php/eg/article/view/2409
Access Level:acceso abierto
Palabra clave:Mejora continua
compromiso
gestión de la calidad
automotirz
Continuous improvement
commitment
total quality management
automotive
Melhoria contínua
gestão de qualidade total
automotivo
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dc.title.none.fl_str_mv Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
Análisis de las barreras al compromiso con la mejora continua en el servicio posventa de la industria automotriz
Análise das barreiras ao compromisso com a melhoria contínua no serviço pós-venda da indústria automotive
title Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
spellingShingle Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
Romero-Zárate, Ricardo
Mejora continua
compromiso
gestión de la calidad
automotirz
Continuous improvement
commitment
total quality management
automotive
Melhoria contínua
compromiso
gestão de qualidade total
automotivo
title_short Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
title_full Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
title_fullStr Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
title_full_unstemmed Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
title_sort Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive Industry
dc.creator.none.fl_str_mv Romero-Zárate, Ricardo
author Romero-Zárate, Ricardo
author_facet Romero-Zárate, Ricardo
author_role author
dc.subject.none.fl_str_mv Mejora continua
compromiso
gestión de la calidad
automotirz
Continuous improvement
commitment
total quality management
automotive
Melhoria contínua
compromiso
gestão de qualidade total
automotivo
topic Mejora continua
compromiso
gestión de la calidad
automotirz
Continuous improvement
commitment
total quality management
automotive
Melhoria contínua
compromiso
gestão de qualidade total
automotivo
description This document analyses the barriers to the continuous improvement commitment (MC) in a recognized company in the automotive industry in Ecuador. With the aim of being able to understand what the reasons that contribute to this current problem of this type of companies are, where the Staff does not openly contribute neither to meeting goals nor continually improving their processes, the research was an integrated study in two automotive technical service centers in Quito, Ecuador. The integrated unit of analysis was the total population of employees and managers in an organization. Data was collected through questionnaires and semi-structured interviews. The results were triangulated. Reliability and validity procedures were used to increase the confidence levels of the results. The research showed that there are barriers in the initiative of employees to maintain a commitment to continuous improvement and development in companies, which should be overcome to implement an efficient quality system; In addition, it found that the commitment of the employees are low, affecting the effective fulfilment of their short and long term objectives. It was also shown that these barriers affect the commitment to achieve the adequacy and convenience of their quality system, which directly affects their organizational culture to achieve improvement.
publishDate 2020
dc.date.none.fl_str_mv 2020-11-24
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistas.uasb.edu.ec/index.php/eg/article/view/2409
10.32719/25506641.2020.8.2
url https://revistas.uasb.edu.ec/index.php/eg/article/view/2409
identifier_str_mv 10.32719/25506641.2020.8.2
dc.language.none.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://revistas.uasb.edu.ec/index.php/eg/article/view/2409/2201
https://revistas.uasb.edu.ec/index.php/eg/article/view/2409/2319
https://revistas.uasb.edu.ec/index.php/eg/article/view/2409/3047
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
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dc.publisher.none.fl_str_mv Universidad Andina Simón Bolívar, Sede Ecuador
publisher.none.fl_str_mv Universidad Andina Simón Bolívar, Sede Ecuador
dc.source.none.fl_str_mv Estudios de la Gestión: Revista Internacional de Administración; Núm. 8 (2020): Estudios de la Gestión: revista internacional de administración, No. 8; 79-97
2661-6513
2550-6641
reponame:Revista Estudios de la Gestión
instname:Universidad Andina Simón Bolivar
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instname_str Universidad Andina Simón Bolivar
instacron_str UASB
institution UASB
reponame_str Revista Estudios de la Gestión
collection Revista Estudios de la Gestión
repository.name.fl_str_mv Revista Estudios de la Gestión - Universidad Andina Simón Bolivar
repository.mail.fl_str_mv
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spelling Analysis of the Barriers to Continuous Improvement Commitment in the After-sales Service of the Automotive IndustryAnálisis de las barreras al compromiso con la mejora continua en el servicio posventa de la industria automotrizAnálise das barreiras ao compromisso com a melhoria contínua no serviço pós-venda da indústria automotiveRomero-Zárate, RicardoMejora continuacompromisogestión de la calidadautomotirzContinuous improvementcommitmenttotal quality managementautomotiveMelhoria contínuacompromisogestão de qualidade totalautomotivoThis document analyses the barriers to the continuous improvement commitment (MC) in a recognized company in the automotive industry in Ecuador. With the aim of being able to understand what the reasons that contribute to this current problem of this type of companies are, where the Staff does not openly contribute neither to meeting goals nor continually improving their processes, the research was an integrated study in two automotive technical service centers in Quito, Ecuador. The integrated unit of analysis was the total population of employees and managers in an organization. Data was collected through questionnaires and semi-structured interviews. The results were triangulated. Reliability and validity procedures were used to increase the confidence levels of the results. The research showed that there are barriers in the initiative of employees to maintain a commitment to continuous improvement and development in companies, which should be overcome to implement an efficient quality system; In addition, it found that the commitment of the employees are low, affecting the effective fulfilment of their short and long term objectives. It was also shown that these barriers affect the commitment to achieve the adequacy and convenience of their quality system, which directly affects their organizational culture to achieve improvement.El presente documento analiza las barreras al compromiso con la mejora continua (MC) en una reconocida empresa de la industria automotriz del Ecuador, con el objetivo de poder entender cuáles son las razones que aportan a esta problemática actual de este tipo de empresas, donde el personal no aporta abiertamente a cumplir los objetivos y mejorar sus procesos continuamente. La investigación fue un estudio integrado en dos centros de servicio técnico automotriz en Quito. La unidad de análisis integrada fue la población total de empleados y gerentes de una organización. Los datos se recopilaron mediante cuestionarios y entrevistas semiestructuradas. Los resultados fueron triangulados. Se utilizaron procedimientos de confiabilidad y validez para aumentar los niveles de confianza de los resultados. La investigación mostró que existen barreras en la iniciativa de los empleados para mantener un compromiso con la mejora continua y el desarrollo en las empresas, los cuales deberían superarse para implementar un sistema de calidad eficiente; además, encontró que las percepciones de compromiso de los empleados son bajas, afectando al cumplimiento efectivo de sus objetivos a corto y largo plazos. En adición, se demostró que estas barreras afectan al compromiso para lograr la adecuación y conveniencia de su sistema de calidad, lo que afecta a su cultura organizacional para lograr la mejora.O presente documento analisa as barreiras ao compromisso com a melhoria contínua (MC) em uma reconhecida empresa da indústria automotiva do Equador com o objetivo de entender quais são as razões que contribuem para essa problemática atual nesse tipo de empresas, onde os funcionários não contribuem abertamente de forma a cumprir com os objetivos e melhorar continuamente seus processos. A pesquisa é um estudo integrado realizado em dois centros de serviço técnico automotivo em Quito, no Equador. A unidade de análise integrada foi a população total de empregados e gerentes de uma organização. Os dados foram coletados através de questionários e entrevistas semiestruturadas,e os resultados foram triangulados. Utilizaram-se procedimentos de confiabilidade e validade para aumentar os níveis de confiança dos resultados. A pesquisa mostrou que existem barreiras na iniciativa dos empregados para manter um compromisso com a melhoria contínua e com o desenvolvimento das empresas, as quais deveriam ser superadas para que se implementasse um sistema de qualidade eficiente. Além disso, concluiu-se que as percepções de compromisso dos empregados são baixas, afetando o cumprimento efetivo de seus objetivos a curto e longo prazos. Adicionalmente, demonstrou-se que tais barreiras afetam o compromisso para obter adequação e conveniência do sistema de qualidade, o que afeta a cultura organizacional para alcançar a melhoria.Universidad Andina Simón Bolívar, Sede Ecuador2020-11-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmltext/xmlhttps://revistas.uasb.edu.ec/index.php/eg/article/view/240910.32719/25506641.2020.8.2Estudios de la Gestión: Revista Internacional de Administración; Núm. 8 (2020): Estudios de la Gestión: revista internacional de administración, No. 8; 79-972661-65132550-6641reponame:Revista Estudios de la Gestióninstname:Universidad Andina Simón Bolivarinstacron:UASBspahttps://revistas.uasb.edu.ec/index.php/eg/article/view/2409/2201https://revistas.uasb.edu.ec/index.php/eg/article/view/2409/2319https://revistas.uasb.edu.ec/index.php/eg/article/view/2409/3047info:eu-repo/semantics/openAccess2022-07-26T05:32:55Zoai:revistas.uasb.edu.ec:article/2409Portal de revistashttps://revistas.uasb.edu.ec/index.php/egInstitución privadahttp://www.uasb.edu.ec/https://revistas.uasb.edu.ec/index.php/eg/oaiEcuador2661-65132661-6513opendoar:.2022-07-26T05:32:55falsePortal de revistashttps://revistas.uasb.edu.ec/index.php/egInstitución privadahttp://www.uasb.edu.ec/https://revistas.uasb.edu.ec/index.php/eg/oaiEcuador2661-65132661-6513opendoar:.2022-07-26T05:32:55Revista Estudios de la Gestión - Universidad Andina Simón Bolivarfalse
score 15,301603

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