Elaboración de un: “mejoramiento del servicio de atención a los pacientes de un hospital en el área de consulta externa

Today, The industries are very changeable and demanding every day, for this reason, the companies that want to continue in competition are obliged to optimize your resources to be able to produce major quantity of product or improve the quality of the service, the Lean methodology help to analyzing...

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Detalhes bibliográficos
Autor: Palma Diaz, Gabriela Haidee
Formato: artículo
Estado:Versión publicada
Fecha de publicación:2009
País:Ecuador
Recursos:Escuela Superior Politécnica del Litoral
Repositorio:Repositorio Escuela Superior Politécnica del Litoral
Idioma:español
OAI Identifier:oai:www.dspace.espol.edu.ec:123456789/5128
Acesso em linha:http://www.dspace.espol.edu.ec/handle/123456789/5128
Access Level:acceso abierto
Palavra-chave:MEJORAMIENTO CONTINUO
METODOLOGIA LEAN Y ANALISIS DE ACTIVIDADES
Descrição
Resumo:Today, The industries are very changeable and demanding every day, for this reason, the companies that want to continue in competition are obliged to optimize your resources to be able to produce major quantity of product or improve the quality of the service, the Lean methodology help to analyzing the processes tied to the production of products or services classifying and eliminating the type of activities that are not necessary to the process. The use of the Lean tools it is possible to improve the process obtaining economic benefits and marking in the collaborators a style of efficient work. The Improvement of the Service of Attention to the Patients of a Hospital in the area of External Consultation will be based on the analysis of the methodology and tools Read, the implementations and follow-up of the suggested improvements will be at the expense of the same personnel of the company.