Gestión del conocimiento en empresas del sector financiero: estudio de caso en Barranquilla
Knowledge management is one of the main strategies for improving competitiveness used in current environments, which are characterized by their dynamism and turbulence. For their part, companies in the financial sector face great challenges in their environment. In this sense, the objective of this...
| Autores: | , |
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| Formato: | tesis de maestría |
| Estado: | Versión aceptada para publicación |
| Fecha de publicación: | 2021 |
| País: | Colombia |
| Recursos: | Corporación Universidad de la Costa |
| Repositorio: | Repositorio REDICUC |
| Idioma: | español |
| OAI Identifier: | oai:repositorio.cuc.edu.co:11323/8862 |
| Acesso em linha: | https://hdl.handle.net/11323/8862 https://repositorio.cuc.edu.co/ |
| Access Level: | acceso abierto |
| Palavra-chave: | Knowledge management Organizational learning practices ICT Intellectual capital Gestión del conocimiento Prácticas de aprendizaje organizacional TIC’S capital intelectual |
| Resumo: | Knowledge management is one of the main strategies for improving competitiveness used in current environments, which are characterized by their dynamism and turbulence. For their part, companies in the financial sector face great challenges in their environment. In this sense, the objective of this work is to describe the knowledge management practices in the company Financiando BQ S.A.S. For this, a single case study is carried out. The main results demonstrate the natural and spontaneous execution, without formal policies, of the learning practices in the organization, strong support in technologies and the company's consideration of relational capital as the most influential element of intellectual capital for the generation of innovation. . It is concluded that, despite the lack of formality in policies on knowledge management, the company Financiando BQ S.A.S carries out rigorous organizational learning practices. |
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