E-mail communication patterns and job burnout

A considerable body of research has documented the negative effects of job burnout on employees and their organizations, emphasizing the importance of the identification of early signs of the phenomenon for the purposes of prevention and intervention. However, such timely identification is difficult...

Descripción completa

Detalles Bibliográficos
Autores: Estevez, C., Quintane, E.
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2017
País:Colombia
Institución:Universidad de los Andes
Repositorio:Séneca: repositorio Uniandes
Idioma:inglés
OAI Identifier:oai:repositorio.uniandes.edu.co:1992/47029
Acceso en línea:http://hdl.handle.net/1992/47029
https://doi.org/10.1371/journal.pone.0193966
Access Level:acceso abierto
Palabra clave:E-mail communication
Patterns
Job burnout
id CO_012a0ab43911bc48cf0bc0dfcbc85c8b
oai_identifier_str oai:repositorio.uniandes.edu.co:1992/47029
network_acronym_str CO
network_name_str Colombia
repository_id_str
spelling E-mail communication patterns and job burnoutEstevez, C.Quintane, E.E-mail communicationPatternsJob burnoutA considerable body of research has documented the negative effects of job burnout on employees and their organizations, emphasizing the importance of the identification of early signs of the phenomenon for the purposes of prevention and intervention. However, such timely identification is difficult due to the time and cost of assessing the burnout levels of all employees in an organization using established scales. In this paper, we propose an innovative way to identify employees at risk of job burnout by analyzing their e-mail communication patterns. Building on the Job Demands¿Resources model, we theorize about the relationship between e-mail communication patterns and levels of employee exhaustion and disengagement (two dimensions of burnout). We analyzed 52,190 e-mails exchanged between 57 employees of a medium sized R&D company over a five-month period. We then related these employees¿ communication patterns to their levels of burnout, collected using an established scale (the OLBI¿Oldenburg Burnout Inventory). Our results provide support for the overall proposition of the paper, that e-mail communications can be used to identify individuals at risk of job burnout. Our models explain up to 34% of the variance of burnout and up to 37% and 19% respectively of the variance of exhaustion and disengagement. They also successfully distinguish between employees with a higher risk of burnout and those with lower levels of risk (F1 score of 84% with recall of 100% and 73% precision). We discuss the implications of our results and present suggestions for future research.Facultad de Administración2020-10-01T16:51:11Z2020-10-01T16:51:11Z2017Artículo de revistainfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttp://purl.org/coar/resource_type/c_6501http://purl.org/coar/version/c_ab4af688f83e57aaTexthttp://purl.org/redcol/resource_type/ARTp. 1034-1052application/pdfhttp://hdl.handle.net/1992/4702910.1371/journal.pone.0193966https://doi.org/10.1371/journal.pone.0193966instname:Universidad de los Andesreponame:Repositorio Institucional Sénecarepourl:https://repositorio.uniandes.edu.co/reponame:Séneca: repositorio Uniandesinstname:Universidad de los Andesinstacron:Universidad de los AndesengAl consultar y hacer uso de este recurso, está aceptando las condiciones de uso establecidas por los autores.info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf22022-06-02T14:03:38Z
dc.title.none.fl_str_mv E-mail communication patterns and job burnout
title E-mail communication patterns and job burnout
spellingShingle E-mail communication patterns and job burnout
Estevez, C.
E-mail communication
Patterns
Job burnout
title_short E-mail communication patterns and job burnout
title_full E-mail communication patterns and job burnout
title_fullStr E-mail communication patterns and job burnout
title_full_unstemmed E-mail communication patterns and job burnout
title_sort E-mail communication patterns and job burnout
dc.creator.none.fl_str_mv Estevez, C.
Quintane, E.
author Estevez, C.
author_facet Estevez, C.
Quintane, E.
author_role author
author2 Quintane, E.
author2_role author
dc.subject.none.fl_str_mv E-mail communication
Patterns
Job burnout
topic E-mail communication
Patterns
Job burnout
description A considerable body of research has documented the negative effects of job burnout on employees and their organizations, emphasizing the importance of the identification of early signs of the phenomenon for the purposes of prevention and intervention. However, such timely identification is difficult due to the time and cost of assessing the burnout levels of all employees in an organization using established scales. In this paper, we propose an innovative way to identify employees at risk of job burnout by analyzing their e-mail communication patterns. Building on the Job Demands¿Resources model, we theorize about the relationship between e-mail communication patterns and levels of employee exhaustion and disengagement (two dimensions of burnout). We analyzed 52,190 e-mails exchanged between 57 employees of a medium sized R&D company over a five-month period. We then related these employees¿ communication patterns to their levels of burnout, collected using an established scale (the OLBI¿Oldenburg Burnout Inventory). Our results provide support for the overall proposition of the paper, that e-mail communications can be used to identify individuals at risk of job burnout. Our models explain up to 34% of the variance of burnout and up to 37% and 19% respectively of the variance of exhaustion and disengagement. They also successfully distinguish between employees with a higher risk of burnout and those with lower levels of risk (F1 score of 84% with recall of 100% and 73% precision). We discuss the implications of our results and present suggestions for future research.
publishDate 2017
dc.date.none.fl_str_mv 2017
2020-10-01T16:51:11Z
2020-10-01T16:51:11Z
dc.type.none.fl_str_mv Artículo de revista
info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
http://purl.org/coar/resource_type/c_6501
http://purl.org/coar/version/c_ab4af688f83e57aa
Text
http://purl.org/redcol/resource_type/ART
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv http://hdl.handle.net/1992/47029
10.1371/journal.pone.0193966
https://doi.org/10.1371/journal.pone.0193966
instname:Universidad de los Andes
reponame:Repositorio Institucional Séneca
repourl:https://repositorio.uniandes.edu.co/
url http://hdl.handle.net/1992/47029
https://doi.org/10.1371/journal.pone.0193966
identifier_str_mv 10.1371/journal.pone.0193966
instname:Universidad de los Andes
reponame:Repositorio Institucional Séneca
repourl:https://repositorio.uniandes.edu.co/
dc.language.none.fl_str_mv eng
language eng
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
http://purl.org/coar/access_right/c_abf2
eu_rights_str_mv openAccess
rights_invalid_str_mv http://purl.org/coar/access_right/c_abf2
dc.format.none.fl_str_mv p. 1034-1052
application/pdf
dc.publisher.none.fl_str_mv Facultad de Administración
publisher.none.fl_str_mv Facultad de Administración
dc.source.none.fl_str_mv reponame:Séneca: repositorio Uniandes
instname:Universidad de los Andes
instacron:Universidad de los Andes
instname_str Universidad de los Andes
instacron_str Universidad de los Andes
institution Universidad de los Andes
reponame_str Séneca: repositorio Uniandes
collection Séneca: repositorio Uniandes
_version_ 1825050601993535488
score 15,811543

Similares en LA Referencia