E-mail usage practices in an organizational context: a study with Portuguese workers
Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This pape...
| Autores: | , , |
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| Formato: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2013 |
| País: | Brasil |
| Recursos: | Universidade de São Paulo (USP) |
| Repositorio: | Journal of Information Systems and Technology Management (Online) |
| Idioma: | inglés |
| OAI Identifier: | oai:revistas.usp.br:article/58634 |
| Acesso em linha: | https://revistas.usp.br/jistem/article/view/58634 |
| Access Level: | acceso abierto |
| Palavra-chave: | E-Mail Users Behaviors |
| Resumo: | Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified. |
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