Intention to use m-banking application: an empirical study in Ho Chi Minh City

The research aims to explore, measure, and analyze factors affecting the intention to use Mobile Banking (M-Banking) of customers in Ho Chi Minh City. The author conducts a convenient sampling, including 600 participants. The method of the research is the Exploratory Factor Analysis (EFA) and a mult...

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Detalles Bibliográficos
Autor: Le-Hoang, Phuong Viet
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2021
País:Brasil
Institución:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
Repositorio:Independent Journal of Management & Production
Idioma:inglés
OAI Identifier:oai:www.ijmp.jor.br:article/1256
Acceso en línea:http://www.ijmp.jor.br/index.php/ijmp/article/view/1256
Access Level:acceso abierto
Palabra clave:Perceived ease to use
perceived usefulness
trust
expected performance
social influence
facilitating condition.
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spelling Intention to use m-banking application: an empirical study in Ho Chi Minh CityPerceived ease to useperceived usefulnesstrustexpected performancesocial influencefacilitating condition.The research aims to explore, measure, and analyze factors affecting the intention to use Mobile Banking (M-Banking) of customers in Ho Chi Minh City. The author conducts a convenient sampling, including 600 participants. The method of the research is the Exploratory Factor Analysis (EFA) and a multiple regression model. The results show that there are six factors such as perceived ease to use (EU), perceived usefulness (PU), trust (TR), expected performance (PE), social influence (SI), Facilitating condition (FC) affect the adoption of M-Banking. In which, Facilitating condition is the most influential factor, and expected performance is the least influential factor. Also, this study proposes some recommendations to develop an M-Banking application to help customers gain more insight into the bank as well as actively select the M-Banking application as a reliable transaction method.Independent2021-04-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlhttp://www.ijmp.jor.br/index.php/ijmp/article/view/125610.14807/ijmp.v12i2.1256Independent Journal of Management & Production; Vol. 12 No. 2 (2021): Independent Journal of Management & Production; 637-6532236-269X2236-269Xreponame:Independent Journal of Management & Productioninstname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)instacron:IJM&Penghttp://www.ijmp.jor.br/index.php/ijmp/article/view/1256/1760http://www.ijmp.jor.br/index.php/ijmp/article/view/1256/1761Copyright (c) 2021 Phuong Viet Le-Hoanghttp://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessLe-Hoang, Phuong Viet2021-04-01T03:10:01Zoai:www.ijmp.jor.br:article/1256Revistahttp://www.ijmp.jor.br/PUBhttp://www.ijmp.jor.br/index.php/ijmp/oaiijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||2236-269X2236-269Xopendoar:2021-04-01T03:10:01Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)false
dc.title.none.fl_str_mv Intention to use m-banking application: an empirical study in Ho Chi Minh City
title Intention to use m-banking application: an empirical study in Ho Chi Minh City
spellingShingle Intention to use m-banking application: an empirical study in Ho Chi Minh City
Le-Hoang, Phuong Viet
Perceived ease to use
perceived usefulness
trust
expected performance
social influence
facilitating condition.
title_short Intention to use m-banking application: an empirical study in Ho Chi Minh City
title_full Intention to use m-banking application: an empirical study in Ho Chi Minh City
title_fullStr Intention to use m-banking application: an empirical study in Ho Chi Minh City
title_full_unstemmed Intention to use m-banking application: an empirical study in Ho Chi Minh City
title_sort Intention to use m-banking application: an empirical study in Ho Chi Minh City
dc.creator.none.fl_str_mv Le-Hoang, Phuong Viet
author Le-Hoang, Phuong Viet
author_facet Le-Hoang, Phuong Viet
author_role author
dc.subject.por.fl_str_mv Perceived ease to use
perceived usefulness
trust
expected performance
social influence
facilitating condition.
topic Perceived ease to use
perceived usefulness
trust
expected performance
social influence
facilitating condition.
description The research aims to explore, measure, and analyze factors affecting the intention to use Mobile Banking (M-Banking) of customers in Ho Chi Minh City. The author conducts a convenient sampling, including 600 participants. The method of the research is the Exploratory Factor Analysis (EFA) and a multiple regression model. The results show that there are six factors such as perceived ease to use (EU), perceived usefulness (PU), trust (TR), expected performance (PE), social influence (SI), Facilitating condition (FC) affect the adoption of M-Banking. In which, Facilitating condition is the most influential factor, and expected performance is the least influential factor. Also, this study proposes some recommendations to develop an M-Banking application to help customers gain more insight into the bank as well as actively select the M-Banking application as a reliable transaction method.
publishDate 2021
dc.date.none.fl_str_mv 2021-04-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/1256
10.14807/ijmp.v12i2.1256
url http://www.ijmp.jor.br/index.php/ijmp/article/view/1256
identifier_str_mv 10.14807/ijmp.v12i2.1256
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv http://www.ijmp.jor.br/index.php/ijmp/article/view/1256/1760
http://www.ijmp.jor.br/index.php/ijmp/article/view/1256/1761
dc.rights.driver.fl_str_mv Copyright (c) 2021 Phuong Viet Le-Hoang
http://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 Phuong Viet Le-Hoang
http://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
dc.publisher.none.fl_str_mv Independent
publisher.none.fl_str_mv Independent
dc.source.none.fl_str_mv Independent Journal of Management & Production; Vol. 12 No. 2 (2021): Independent Journal of Management & Production; 637-653
2236-269X
2236-269X
reponame:Independent Journal of Management & Production
instname:Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron:IJM&P
instname_str Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
instacron_str IJM&P
institution IJM&P
reponame_str Independent Journal of Management & Production
collection Independent Journal of Management & Production
repository.name.fl_str_mv Independent Journal of Management & Production - Instituto Federal de Educação, Ciência e Tecnologia de São Paulo (IFSP)
repository.mail.fl_str_mv ijmp@ijmp.jor.br||paulo@paulorodrigues.pro.br||
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