The influence of values, motivation and rewards on performance: a study with administrative technicians from a private higher education institution

The main objective of this study was to investigate the influence of values, motivation, and rewards on the performance of administrative technicians in a private higher education institution using a hypothetical structural model. The research, descriptive in nature with a quantitative approach, inv...

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Detalles Bibliográficos
Autores: Miranda, Allyson Wanderley, Nunes, Thiago Soares, Torres, Thaís Pinto da Rocha
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2025
País:Brasil
Institución:Universidade Federal de Santa Catarina (UFSC)
Repositorio:GUAL - Revista Universitária na América Latina
Idioma:portugués
OAI Identifier:oai:periodicos.ufsc.br:article/99347
Acceso en línea:https://periodicos.ufsc.br/index.php/gual/article/view/99347
Access Level:acceso abierto
Palabra clave:Valores
Motivação
Desempenho
Recompensas
Ensino superior privado
Values
Motivation
Performance
Rewards
Private Higher Education
Descripción
Sumario:The main objective of this study was to investigate the influence of values, motivation, and rewards on the performance of administrative technicians in a private higher education institution using a hypothetical structural model. The research, descriptive in nature with a quantitative approach, involved the administration of a survey questionnaire. The sample consisted of 418 respondents from the administrative staff. Data analysis was conducted using statistical analyses, based on Partial Least Square Structural Equation Modeling (PLS-SEM), to examine the relationships between the constructs. The research findings confirmed the influence of values on motivation and motivation on performance, except for the influence of rewards on performance. The study conclusions suggest that the identified values explain the motivational behavior of technicians in their work, promoting a healthy, fair, and consistent environment, particularly in meeting group needs, which enhances daily performance and the smooth functioning of the institution. Rewards, on the other hand, represent only one aspect of the employment relationship, with other factors present in the institution influencing the performance of technicians.