Accounting Professionals’ Interpersonal Skills: effectiveness, conflicts, and job satisfaction
Objective: Considering the changes in the role of accounting professionals in organizations, this paper aims to investigate the relationships between the characteristics of accounting professionals, specifically interpersonal skills, effectiveness, job satisfaction, and conflict with managers. Metho...
| Autores: | , , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2023 |
| País: | Brasil |
| Institución: | Academia Brasileira de Ciências Contábeis (Abracicon) |
| Repositorio: | Revista de Educação e Pesquisa em Contabilidade |
| Idioma: | portugués inglés |
| OAI Identifier: | oai:ojs.www.repec.org.br:article/3324 |
| Acceso en línea: | https://www.repec.org.br/repec/article/view/3324 |
| Access Level: | acceso abierto |
| Palabra clave: | Conflict between managers Accountants Effectiveness Interpersonal Skills Job Satisfaction Conflito entre gestores Contadores Efetividade Habilidades Interpessoais Satisfação no Trabalho |
| Sumario: | Objective: Considering the changes in the role of accounting professionals in organizations, this paper aims to investigate the relationships between the characteristics of accounting professionals, specifically interpersonal skills, effectiveness, job satisfaction, and conflict with managers. Method: This cross-sectional study adopted a quantitative approach and the survey research technique. A questionnaire was applied to a sample of 74 accounting professionals. Results: The interpersonal skills of accounting professionals are positively associated with their effectiveness at work. Additionally, their interpersonal skills are positively associated with conflict between organizational managers and accountants, and accountants’ effectiveness is positively associated with job satisfaction, while conflicts decrease such satisfaction. Contributions: This study provides three contributions. First, it discusses the importance of interpersonal skills for accounting professionals to be effective and influence management; second, it presents empirical findings to support the current discussion about the accounting profession based on the combination of technical and non-technical skills; and finally, it suggests that there is a “dark side” to the development of the accountant’s interpersonal skills. |
|---|