Vale Muito Supermercados: e-commerce próprio ou marketplace terceirizado?

During the Covid-19 pandemic in 2020, online sales channels expanded rapidly with potentially profit margins increase. This teaching case addresses the dilemma of ZX Supermercados (fictitious name) in starting its own e-commerce project or maintaining a partnership with a third party marketplace, Su...

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Detalles Bibliográficos
Autores: Moreno de Almeida, Felippe, Sciencia do Prado, Lucas
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2023
País:Brasil
Institución:Fundação Getulio Vargas (FGV)
Repositorio:GVcasos
Idioma:portugués
OAI Identifier:oai:ojs.periodicos.fgv.br:article/86315
Acceso en línea:https://periodicos.fgv.br/gvcasos/article/view/86315
Access Level:acceso abierto
Palabra clave:E-commerce
Terceirização
Autogestão
Vantagem competitiva
Outsourcing
Outsourcing, Self-management
Competitive advantage
Descripción
Sumario:During the Covid-19 pandemic in 2020, online sales channels expanded rapidly with potentially profit margins increase. This teaching case addresses the dilemma of ZX Supermercados (fictitious name) in starting its own e-commerce project or maintaining a partnership with a third party marketplace, Supermercado Now. Both options present characteristic risks and benefits. Therefore, an evaluation, in order to identify which one would be more advantageous for the company, is necessary. Thus, the leadership suggest an analysis of the results already achieved with the marketplace and the potential benefits and risks of implementing an own e-commerce.