Tourism and information technology: from traditional agencies to travel techs

This article refers to the importance of digital transformations in the tourism sector and their contributions to the development of travel agencies in the era of Tourism 4.0, the new technological revolution that has altered consumer behavior. The relationship between tourism and technology is hist...

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Detalles Bibliográficos
Autores: Kuss, Ana Carolina, Medaglia, Juliana
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2022
País:Brasil
Institución:Associação Nacional de Pesquisa e Pós-Graduação em Turismo (ANPTUR)
Repositorio:Revista Brasileira de Pesquisa em Turismo
Idioma:portugués
OAI Identifier:oai:ojs.emnuvens.com.br:article/2668
Acceso en línea:https://rbtur.org.br/rbtur/article/view/2668
Access Level:acceso abierto
Palabra clave:Distribution
Internet
Travel agency
Tourism 4.0
Travel techs
Distribuição
Turismo 4.0
Agenciamento de viagens
Distribución
Agencia de Viajes
Tecnologías de viaje
Descripción
Sumario:This article refers to the importance of digital transformations in the tourism sector and their contributions to the development of travel agencies in the era of Tourism 4.0, the new technological revolution that has altered consumer behavior. The relationship between tourism and technology is historical, therefore, we present this relationship between both, and then we discuss the concept of travel agency until the understanding of travel techs, the new applications of IT solutions and e-commerce in the context of the tourism market, transforming the old agency market.