Innovation in the management of lessons learned in an IT project with the adoption of social media
This research explores the gap in the management of lessons learned (MLL) in an Information Technology project (IT), validating a model (named Target) with the support of a wiki platform in a medium-sized company in the IT industry. This model supports the following MLL processes: awareness, collect...
| Autores: | , |
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| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2017 |
| País: | Brasil |
| Institución: | Universidade Nove de Julho (UNINOVE) |
| Repositorio: | International Journal of Innovation (São Paulo) |
| Idioma: | inglés |
| OAI Identifier: | oai:ojs.periodicos.uninove.br:article/9829 |
| Acceso en línea: | https://periodicos.uninove.br/innovation/article/view/9829 |
| Access Level: | acceso abierto |
| Palabra clave: | Knowledge management lessons learned web 2.0 Information Technology Projects Social Media Gestão do Conhecimento Lições Aprendidas Projetos de Tecnologia da Informação Mídias Sociais DSR TAR |
| Sumario: | This research explores the gap in the management of lessons learned (MLL) in an Information Technology project (IT), validating a model (named Target) with the support of a wiki platform in a medium-sized company in the IT industry. This model supports the following MLL processes: awareness, collection, verification, storage, dissemination and reuse. This study adopts the paradigm of the Design Science Research and the Technical Action Research method to instantiate the Target model in the implementation phase of an IT project. The theoretical contribution lies in the practical utility of an LL model, which was validated in the field promoting innovation in the MLL. The practical implications can be seen in the company's learning to introduce the MLL, improve design productivity, increase employee collaboration and better disseminate knowledge. |
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