Practical application of BPM to improve picking process in a logistics distribution center
Distribution centers are quite sensitive areas to produce failures due to human mistakes through the picking process. As a result, it impacts enormously the level of service and organization’s goals. The object of study is a drugstore whose number of orders is very high and the number of handled pro...
| Autores: | , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2012 |
| País: | Perú |
| Institución: | Universidad Nacional Mayor de San Marcos |
| Repositorio: | Revistas - Universidad Nacional Mayor de San Marcos |
| Idioma: | español |
| OAI Identifier: | oai:revistasinvestigacion.unmsm.edu.pe:article/6383 |
| Acceso en línea: | https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/6383 |
| Access Level: | acceso abierto |
| Palabra clave: | BPM BPMN Picking AS-IS TO-BE |
| Sumario: | Distribution centers are quite sensitive areas to produce failures due to human mistakes through the picking process. As a result, it impacts enormously the level of service and organization’s goals. The object of study is a drugstore whose number of orders is very high and the number of handled products too. Solution is given as a tool that applies Business Process Management (BPM) and provides characterization of organizational processes, the current picking process diagram (AS-IS) and the improved diagram (TO-BE) which enhances the process adding a new control point. Besides, in this paper BPMN notation was applied correctly in each diagram. |
|---|