Aplicación de las metodologías 8D y AMFE para reducir fallos en una fábrica de refrigeradoras

In a manufacturing company of white goods, it has identified a specific line of refrigerators that has a high percentage of failures at end users compared with the other lines of the same factory. By analyzing the information coming from the technical services and supported on quality tools the main...

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Detalles Bibliográficos
Autores: Izaguirre Neira, Javier Gabino, Párraga Velásquez, María del Rosario
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2017
País:Perú
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Idioma:español
OAI Identifier:oai:revistasinvestigacion.unmsm.edu.pe:article/13954
Acceso en línea:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/13954
Access Level:acceso abierto
Palabra clave:8D methodologies
home appliances
metodologías 8D
electrodomésticos
Descripción
Sumario:In a manufacturing company of white goods, it has identified a specific line of refrigerators that has a high percentage of failures at end users compared with the other lines of the same factory. By analyzing the information coming from the technical services and supported on quality tools the main problems are identified, causes are searched, improvements are proposed and subsequent failures are forewarned. Various actions will result to the reduction of market problems, it will help to reduce warranty costs for each product and especially these will impact very favorable for brand image.