Estimation of quality of experience (QoE) in e-Health ecosystems

This article proposes a framework to design and implement e- Health interventions in a comprehensive manner. We draw on complexity science to study the interplay of the ecosystem, the behavior and interactions among its agents. We provide a platform to estimate the Quality of Experience (QoE) to ass...

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Bibliographic Details
Authors: V. Rojas-Mendizabal, A. Serrano-Santoyo, R. Conte-Galvan, S. Villarreal-Reyes, R. Rivera-Rodriguez
Format: article
Status:Published version
Publication Date:2017
Country:México
Institution:Centro de Investigación Científica y de Educación Superior de Ensenada
Repository:Redalyc-CICESE
OAI Identifier:oai:redalyc.org:64352303007
Online Access:https://www.redalyc.org/articulo.oa?id=64352303007
Access Level:Open access
Keyword:Ingeniería
QoE
QoS
health
fuzzy logic
complexity science
Description
Summary:This article proposes a framework to design and implement e- Health interventions in a comprehensive manner. We draw on complexity science to study the interplay of the ecosystem, the behavior and interactions among its agents. We provide a platform to estimate the Quality of Experience (QoE) to assess the relationship between technology and human factors involved in e-Health projects. Our aim is to estimate QoE in e-Health ecosystems from the perspective of complexity by adopting a methodology that uses fuzzy logic to study the behavior of the ecosystem’s agents. We apply the proposed framework to a remote diagnosis case by means of an ultrasound probe through a satellite link. Despite the ambiguities for determining QoE, the experiment demonstrates the applicability of the framework and allows to stressing the importance of human factors in the implementation of e-Health projects.