Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level

Logistics services of manufacturing enterprises help to improve transport, delivery of materials and finished products. This paper presents a causal model to identify the influence that has the availability of logistics services on the risk perception, on agility and on customer service level of man...

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Detalles Bibliográficos
Autores: Jorge L Garcia, Aide Maldonado-Macías, jose mejia, Liliana Avelar
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2018
País:México
Institución:Universidad Autónoma de Ciudad Juárez
Repositorio:Repositorio Institucional de la Universidad Autónoma de Ciudad Juárez
OAI Identifier:oai:uacj.mx:oai:cathi.uacj.mx:20.500.11961ir-4044
Acceso en línea:https://doi.org/10.14743/apem2018.2.283
Access Level:acceso abierto
Palabra clave:Logistics services
Perception risk
Customer service
Agility
Supply chain
Research Subject Categories::SOCIAL SCIENCES::Business and economics
Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics
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spelling Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service levelJorge L GarciaAide Maldonado-Macíasjose mejiaLiliana AvelarLogistics servicesPerception riskCustomer serviceAgilitySupply chainResearch Subject Categories::SOCIAL SCIENCES::Business and economicsResearch Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economicsinfo:eu-repo/classification/cti/5Logistics services of manufacturing enterprises help to improve transport, delivery of materials and finished products. This paper presents a causal model to identify the influence that has the availability of logistics services on the risk perception, on agility and on customer service level of manufacturing companies. A questionnaire was developed, validated and applied to 225 employees of different industrial sectors. Information is integrated in a structural equation model for test seven hypotheses using partial least squares to calculate the regression coefficient between variables using 95 % confidence level. The results mainly indicated that the availability of logistics services have a positive and direct effect on risk in demand and in supplier's risk; but in addition, agility and transportation also have effects over them. All these variables have direct or indirect contributions on customer service level and can explain 45 % of its variabilityJorge Luis García-AlcarazAide Maldonado-Macíasjose mejia2018info:eu-repo/semantics/articleArtículoinfo:eu-repo/semantics/publishedVersionhttps://doi.org/10.14743/apem2018.2.283reponame:Repositorio Institucional de la Universidad Autónoma de Ciudad Juárezinstname:Universidad Autónoma de Ciudad Juárezinstacron:UACJEnglishinfo:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc/4.0oai:uacj.mx:oai:cathi.uacj.mx:20.500.11961ir-40442025-11-26T19:47:23Z
dc.title.none.fl_str_mv Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
title Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
spellingShingle Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
Jorge L Garcia
Logistics services
Perception risk
Customer service
Agility
Supply chain
Research Subject Categories::SOCIAL SCIENCES::Business and economics
Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics
info:eu-repo/classification/cti/5
title_short Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
title_full Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
title_fullStr Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
title_full_unstemmed Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
title_sort Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
dc.creator.none.fl_str_mv Jorge L Garcia
Aide Maldonado-Macías
jose mejia
Liliana Avelar
author Jorge L Garcia
author_facet Jorge L Garcia
Aide Maldonado-Macías
jose mejia
Liliana Avelar
author_role author
author2 Aide Maldonado-Macías
jose mejia
Liliana Avelar
author2_role author
author
author
dc.contributor.none.fl_str_mv Jorge Luis García-Alcaraz
Aide Maldonado-Macías
jose mejia
dc.subject.none.fl_str_mv Logistics services
Perception risk
Customer service
Agility
Supply chain
Research Subject Categories::SOCIAL SCIENCES::Business and economics
Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics
info:eu-repo/classification/cti/5
topic Logistics services
Perception risk
Customer service
Agility
Supply chain
Research Subject Categories::SOCIAL SCIENCES::Business and economics
Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics
info:eu-repo/classification/cti/5
description Logistics services of manufacturing enterprises help to improve transport, delivery of materials and finished products. This paper presents a causal model to identify the influence that has the availability of logistics services on the risk perception, on agility and on customer service level of manufacturing companies. A questionnaire was developed, validated and applied to 225 employees of different industrial sectors. Information is integrated in a structural equation model for test seven hypotheses using partial least squares to calculate the regression coefficient between variables using 95 % confidence level. The results mainly indicated that the availability of logistics services have a positive and direct effect on risk in demand and in supplier's risk; but in addition, agility and transportation also have effects over them. All these variables have direct or indirect contributions on customer service level and can explain 45 % of its variability
publishDate 2018
dc.date.none.fl_str_mv 2018
dc.type.none.fl_str_mv info:eu-repo/semantics/article
Artículo
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://doi.org/10.14743/apem2018.2.283
url https://doi.org/10.14743/apem2018.2.283
dc.language.none.fl_str_mv English
language_invalid_str_mv English
dc.rights.none.fl_str_mv info:eu-repo/semantics/openAccess
http://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc/4.0
dc.source.none.fl_str_mv reponame:Repositorio Institucional de la Universidad Autónoma de Ciudad Juárez
instname:Universidad Autónoma de Ciudad Juárez
instacron:UACJ
instname_str Universidad Autónoma de Ciudad Juárez
instacron_str UACJ
institution UACJ
reponame_str Repositorio Institucional de la Universidad Autónoma de Ciudad Juárez
collection Repositorio Institucional de la Universidad Autónoma de Ciudad Juárez
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812429

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