Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor

The main goals of this research are to determine customers’ requirements from hotels based on TripAdvisor and the technical capabilities to fulfill customers’ requirements. Latent Dirichlet Allocation (LDA) used in this research is the method to determine the customer requirements based on review fr...

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Autores: Sukwadi, Ronald, Atmaja, F.X. Brian Tristya, Chen, Gary Yu-Hsin
Tipo de recurso: artículo
Estado:Versión publicada
Fecha de publicación:2022
País:México
Institución:UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
Repositorio:Journal of Applied Research and Technology
Idioma:inglés
OAI Identifier:oai:ojs2.localhost:article/1456
Acceso en línea:https://jart.icat.unam.mx/index.php/jart/article/view/1456
Access Level:acceso abierto
Palabra clave:hotel
service quality
Latent Dirichlet Allocation
Quality Function Deployment
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spelling Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisorSukwadi, RonaldAtmaja, F.X. Brian TristyaChen, Gary Yu-Hsinhotelservice qualityLatent Dirichlet AllocationQuality Function DeploymentThe main goals of this research are to determine customers’ requirements from hotels based on TripAdvisor and the technical capabilities to fulfill customers’ requirements. Latent Dirichlet Allocation (LDA) used in this research is the method to determine the customer requirements based on review from TripAdvisor. An output from the LDA method is used as input to Voice of Customer (VOC) in the quality function deployment (QFD). A hotel is selected to be a case study for implementing the integration of LDA and QFD. Questionnaires are distributed to the respondents for the purposes of filling the QFD. The absolute weight, relative weight, absolute importance and relative importance from the QFD with the highest scores are determined as the major capabilities to fulfill customers’ requirements. Suggestion given to the hotel based on output from the QFD. The suggestions for the hotel in this research were unannounced inspections and notes for list of problem to be solved immediately by the hotel.Universidad Nacional Autónoma de México2022-10-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed Articleapplication/pdfhttps://jart.icat.unam.mx/index.php/jart/article/view/145610.22201/icat.24486736e.2022.20.5.1456Journal of Applied Research and Technology; Vol. 20 No. 5 (2022); 594-605Journal of Applied Research and Technology; Vol. 20 Núm. 5 (2022); 594-6052448-67361665-642310.22201/icat.24486736e.2022.20.5reponame:Journal of Applied Research and Technologyinstname:UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICOinstacron:UNAMenghttps://jart.icat.unam.mx/index.php/jart/article/view/1456/937Copyright (c) 2022 Universidad Nacional Autónoma de Méxicoinfo:eu-repo/semantics/openAccessoai:ojs2.localhost:article/14562024-08-16T17:54:19Z
dc.title.none.fl_str_mv Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
title Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
spellingShingle Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
Sukwadi, Ronald
hotel
service quality
Latent Dirichlet Allocation
Quality Function Deployment
title_short Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
title_full Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
title_fullStr Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
title_full_unstemmed Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
title_sort Integration of Latent Dirichlet Allocation and Quality Function Deployment to Analyze Hotel Service Quality Based on TripAdvisor
dc.creator.none.fl_str_mv Sukwadi, Ronald
Atmaja, F.X. Brian Tristya
Chen, Gary Yu-Hsin
author Sukwadi, Ronald
author_facet Sukwadi, Ronald
Atmaja, F.X. Brian Tristya
Chen, Gary Yu-Hsin
author_role author
author2 Atmaja, F.X. Brian Tristya
Chen, Gary Yu-Hsin
author2_role author
author
dc.subject.none.fl_str_mv hotel
service quality
Latent Dirichlet Allocation
Quality Function Deployment
topic hotel
service quality
Latent Dirichlet Allocation
Quality Function Deployment
description The main goals of this research are to determine customers’ requirements from hotels based on TripAdvisor and the technical capabilities to fulfill customers’ requirements. Latent Dirichlet Allocation (LDA) used in this research is the method to determine the customer requirements based on review from TripAdvisor. An output from the LDA method is used as input to Voice of Customer (VOC) in the quality function deployment (QFD). A hotel is selected to be a case study for implementing the integration of LDA and QFD. Questionnaires are distributed to the respondents for the purposes of filling the QFD. The absolute weight, relative weight, absolute importance and relative importance from the QFD with the highest scores are determined as the major capabilities to fulfill customers’ requirements. Suggestion given to the hotel based on output from the QFD. The suggestions for the hotel in this research were unannounced inspections and notes for list of problem to be solved immediately by the hotel.
publishDate 2022
dc.date.none.fl_str_mv 2022-10-31
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://jart.icat.unam.mx/index.php/jart/article/view/1456
10.22201/icat.24486736e.2022.20.5.1456
url https://jart.icat.unam.mx/index.php/jart/article/view/1456
identifier_str_mv 10.22201/icat.24486736e.2022.20.5.1456
dc.language.none.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://jart.icat.unam.mx/index.php/jart/article/view/1456/937
dc.rights.none.fl_str_mv Copyright (c) 2022 Universidad Nacional Autónoma de México
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Universidad Nacional Autónoma de México
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad Nacional Autónoma de México
publisher.none.fl_str_mv Universidad Nacional Autónoma de México
dc.source.none.fl_str_mv Journal of Applied Research and Technology; Vol. 20 No. 5 (2022); 594-605
Journal of Applied Research and Technology; Vol. 20 Núm. 5 (2022); 594-605
2448-6736
1665-6423
10.22201/icat.24486736e.2022.20.5
reponame:Journal of Applied Research and Technology
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instacron:UNAM
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instacron_str UNAM
institution UNAM
reponame_str Journal of Applied Research and Technology
collection Journal of Applied Research and Technology
repository.name.fl_str_mv
repository.mail.fl_str_mv
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