Empathy, a key skill for quality nursing care
Through empathy, nursing professionals can gain a better perspective on the feelings and thoughts of patients and their families, as well as understand how they act and react to care. Empathy is described as an essential trait for more humane care and as a characteristic element of nursing professio...
| Autores: | , |
|---|---|
| Tipo de recurso: | artículo |
| Estado: | Versión publicada |
| Fecha de publicación: | 2025 |
| País: | México |
| Institución: | UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO |
| Repositorio: | Enfermería Universitaria |
| Idioma: | español |
| OAI Identifier: | oai:ojs.pkp.sfu.ca:article/1526 |
| Acceso en línea: | https://revista-enfermeria.unam.mx/ojs/index.php/enfermeriauniversitaria/article/view/1526 |
| Access Level: | acceso abierto |
| Palabra clave: | empatía aptitud calidad de la atención de salud atención de enfermería humanización de la atención empathy aptitude quality of health care nursing care humanization of assistance empatia aptidão qualidade da assistência à saúde cuidados de enfermagem humanização da assistência |
| Sumario: | Through empathy, nursing professionals can gain a better perspective on the feelings and thoughts of patients and their families, as well as understand how they act and react to care. Empathy is described as an essential trait for more humane care and as a characteristic element of nursing professionalism. In the clinical setting, empathy becomes relevant when it becomes a cardinal aspect of patient safety, so it would be necessary to consider it a key element to prevent adverse events and improve the quality of care. Two of the means by which nursing professionals can develop empathy are active listening and effective communication. Effective communication must not be limited to the simple exchange of information, but rather become an action capable of connecting the nursing professional with the patient and family in a safe and understanding space. Empathy is a skill that manifests itself in intentional and sustained professional actions, which requires nursing professionals to integrate cognitive, affective, and behavioral components that support their professional thinking, feelings, and actions. Nursing practice requires a clear understanding of the responsibility for care and an awareness of one's own ethical values, which, during training and through teaching and learning, will be linked to the disciplinary ethical values to form empathetic professional actions. |
|---|