Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains

A major concern for convenience store managers is lost sales due to balking. Convenience stores customers pay high margins expecting fast service. If waiting lines are too long for their tolerance level at their arrival, they balk and the sale is lost as a result. In order to reduce lost sales, the...

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Detalhes bibliográficos
Autores: Eileen Ninette Ruelas-Gonzalez, Jorge Limon-Robles, Neale Ricardo Smith-Cornejo
Tipo de documento: artigo
Estado:Versão publicada
Data de publicação:2010
País:México
Recursos:Instituto Tecnológico y de Estudios Superiores de Monterrey
Repositório:Redalyc-ITESM
OAI Identifier:oai:redalyc.org:47415823009
Acesso em linha:https://www.redalyc.org/articulo.oa?id=47415823009
Access Level:Acceso aberto
Palavra-chave:Ingeniería
Npolicy
balking process
queuing control
Convenience store
removable servers
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spelling Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores ChainsEileen Ninette Ruelas-GonzalezJorge Limon-RoblesNeale Ricardo Smith-CornejoIngenieríaNpolicybalking processqueuing controlConvenience storeremovable serversA major concern for convenience store managers is lost sales due to balking. Convenience stores customers pay high margins expecting fast service. If waiting lines are too long for their tolerance level at their arrival, they balk and the sale is lost as a result. In order to reduce lost sales, the length of the waiting line is usually controlled by opening additional checkout registers when the number of customers standing in the line exceeds a specified number and maintaining them open until they are no longer needed. This paper presents an applied approach to model the probability that customers actually enter the store and define the optimal opening level (N-policy) of the second checkout register based on several factors including the particular waiting line length tolerance level of usual customers, the average hourly arrival rate of customers to the store and the average gain per customer transaction.Several performance measures are computed. The total expected cost function per unit time is proposed to determine the optimal operating N-policy at minimum cost. The model is applied in a real case of a convenience store chain.Universidad Nacional Autónoma de México2010info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdf1665-6423https://www.redalyc.org/articulo.oa?id=47415823009Journal of Applied Research and Technology (México) Num.3 Vol.8reponame:Redalyc-ITESMinstname:Instituto Tecnológico y de Estudios Superiores de Monterreyinstacron:ITESMenhttp://www.redalyc.org/revista.oa?id=474Journal of Applied Research and Technologyinfo:eu-repo/semantics/openAccessoai:redalyc.org:474158230092024-08-23T15:27:13Z
dc.title.none.fl_str_mv Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
title Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
spellingShingle Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
Eileen Ninette Ruelas-Gonzalez
Ingeniería
Npolicy
balking process
queuing control
Convenience store
removable servers
title_short Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
title_full Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
title_fullStr Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
title_full_unstemmed Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
title_sort Determining a Checkout Register Opening Policy to Maximize Profit In convenience Stores Chains
dc.creator.none.fl_str_mv Eileen Ninette Ruelas-Gonzalez
Jorge Limon-Robles
Neale Ricardo Smith-Cornejo
author Eileen Ninette Ruelas-Gonzalez
author_facet Eileen Ninette Ruelas-Gonzalez
Jorge Limon-Robles
Neale Ricardo Smith-Cornejo
author_role author
author2 Jorge Limon-Robles
Neale Ricardo Smith-Cornejo
author2_role author
author
dc.subject.none.fl_str_mv Ingeniería
Npolicy
balking process
queuing control
Convenience store
removable servers
topic Ingeniería
Npolicy
balking process
queuing control
Convenience store
removable servers
description A major concern for convenience store managers is lost sales due to balking. Convenience stores customers pay high margins expecting fast service. If waiting lines are too long for their tolerance level at their arrival, they balk and the sale is lost as a result. In order to reduce lost sales, the length of the waiting line is usually controlled by opening additional checkout registers when the number of customers standing in the line exceeds a specified number and maintaining them open until they are no longer needed. This paper presents an applied approach to model the probability that customers actually enter the store and define the optimal opening level (N-policy) of the second checkout register based on several factors including the particular waiting line length tolerance level of usual customers, the average hourly arrival rate of customers to the store and the average gain per customer transaction.Several performance measures are computed. The total expected cost function per unit time is proposed to determine the optimal operating N-policy at minimum cost. The model is applied in a real case of a convenience store chain.
publishDate 2010
dc.date.none.fl_str_mv 2010
dc.type.none.fl_str_mv info:eu-repo/semantics/publishedVersion
info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv 1665-6423
https://www.redalyc.org/articulo.oa?id=47415823009
identifier_str_mv 1665-6423
url https://www.redalyc.org/articulo.oa?id=47415823009
dc.language.none.fl_str_mv en
language_invalid_str_mv en
dc.relation.none.fl_str_mv http://www.redalyc.org/revista.oa?id=474
dc.rights.none.fl_str_mv Journal of Applied Research and Technology
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Journal of Applied Research and Technology
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidad Nacional Autónoma de México
publisher.none.fl_str_mv Universidad Nacional Autónoma de México
dc.source.none.fl_str_mv Journal of Applied Research and Technology (México) Num.3 Vol.8
reponame:Redalyc-ITESM
instname:Instituto Tecnológico y de Estudios Superiores de Monterrey
instacron:ITESM
instname_str Instituto Tecnológico y de Estudios Superiores de Monterrey
instacron_str ITESM
institution ITESM
reponame_str Redalyc-ITESM
collection Redalyc-ITESM
repository.name.fl_str_mv
repository.mail.fl_str_mv
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score 15,812455

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